SAP Product Support Intern

2 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

About the SAP Internship Experience Program

The SAP Internship Experience Program is a global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Job Responsibilities

As an iXp Intern - Product Support Financials Localization, you will work in the Customer Services and Support area, located in a global hub. Your responsibilities will include:

• Continuously monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue

• Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by customers

• Report product errors to Development Support for further action

• Perform debug analysis whenever required to troubleshoot a problem

• Work in close cooperation with other Product Support teams and Development Support

• Maintain a high level of professionalism and proactivity in all communications with SAP customers and colleagues

• Work across multiple support channels to deliver effective support to our clients

Requirements

To be successful in this role, you will need:

• To be a student in the field of Information Technology, Economics, Business Management, or nearing graduation

• Enthusiasm and a problem-solving attitude combined with solid analytical skills

• The ability to read and debug code

• Excellent communication skills

• The capacity to thrive in a fast-paced environment, working with multiple teams spread across various geographical locations

• Fluency in English, both written and verbal

• High level of motivation, proactivity, and a solution-oriented approach

• Prior experience in an IT-related field such as consulting, support, or development

• Knowledge of Finance, or Business Processes is highly appreciated but not mandatory

About the Team

You will be part of the SAP Product Support Localization team, which is focused on providing end-to-end support to customers in Latin America on topics related to Finance and Logistics solutions.

Our Culture

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

Equal Employment Opportunity

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.


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