SAP Product Support Internship Opportunity

1 semana atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro
About the Role

We are seeking a highly motivated and detail-oriented individual to join our SAP Product Support team as a Product Support Intern. As a Product Support Intern, you will play a critical role in providing end-to-end support to customers in Latin America on topics related to Finance and Logistics solutions.

Key Responsibilities
  • Monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue
  • Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by customers
  • Report product errors to Development Support for further action
  • Perform debug analysis whenever required to troubleshoot a problem
  • Work in close cooperation with other Product Support teams and Development Support
  • Maintain a high level of professionalism and proactivity in all communications with SAP customers and colleagues
  • Work across multiple support channels to deliver effective support to our clients
Requirements
  • Student in the field of Information Technology, Economics, Business Management, or nearing graduation
  • Enthusiasm and a problem-solving attitude combined with solid analytical skills
  • The ability to read and debug code
  • Excellent communication skills
  • The capacity to thrive in a fast-paced environment, working with multiple teams spread across various geographical locations
  • Fluency in English, both written and verbal
  • High level of motivation, proactivity, and a solution-oriented approach
  • Prior experience in an IT-related field such as consulting, support, or development
  • Knowledge of Finance, or Business Processes is highly appreciated but not mandatory
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, and we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' well-being.

We believe that our employees are our greatest asset, and we invest in their growth and development to help them realize their full potential. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.


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