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Technical Support Specialist
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We are seeking a highly skilled and dedicated Technical Support Specialist to join our dynamic Public Cloud ERP team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our global customer base, ensuring the efficient and effective resolution of technical issues related to our cloud platforms and integrated systems.
Key Responsibilities- Analyze and resolve customer incidents using knowledge databases and debugging skills.
- Report errors and suggest possible resolutions to development support teams.
- Provide consultation to customers on procedural issues and queries.
- Deliver Mission Critical Support during scheduled weekend and evening shifts.
- Create and maintain content for the technical knowledge database.
- Manage all aspects of the engineer end-to-end workflow (Pulse, Swarming, KCS, etc.).
- Utilize resources within the portfolio to advance and develop your own career.
- Degree in an IT-related discipline.
- Excellent communication and listening skills.
- Exceptional customer interaction abilities.
- Strong analytical skills with a good aptitude for problem-solving.
- Team-oriented mindset.
- Ability to collaborate effectively with a global team across multiple time zones.
SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, committed to a highly collaborative team ethic and personal development.
What We Offer- Career Advancement: we provide employees with the tools and support needed to develop and advance their careers.
- Comprehensive Training: Each employee will have a personalized development plan that includes a blend of on-the-job learning and formal knowledge-based training.
- Supportive Environment: We foster an inclusive culture that values expression, collaboration, individuality, and diversity, allowing you to work with global teams across various nationalities and languages.
- Exposure to World-Class Cloud Products and Services: You will have the opportunity to enhance your technical skills and SAP knowledge by working on cutting-edge cloud solutions.
We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
