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Technical Support Specialist
2 meses atrás
We are seeking a highly motivated and skilled Technical Support Specialist to join our team at SAP. As a Technical Support Specialist, you will play a critical role in delivering exceptional support services to our global customers.
Key Responsibilities- Provide Technical Support: Deliver outstanding technical support to our customers through remote connections, troubleshooting, debugging, and research.
- Escalate Critical Issues: Identify and escalate critical or complex support incidents to ensure timely resolution.
- Document and Share Knowledge: Create and share documentation with customers and peers to enhance knowledge sharing and collaboration.
- Participate in Global Projects: Contribute to global projects and initiatives to drive business growth and customer satisfaction.
- Work in a Dynamic Environment: Be available to work in a dynamic environment, including weekends and holidays, to ensure 24x7 support coverage.
- Excellent Communication Skills: Possess excellent English communication skills (written and oral) to interact with global customers and peers.
- Technical Expertise: Demonstrate expertise in programming logic, ABAP language, debugging, reports, function modules, data dictionary, classes, interfaces, tables, and BADIs.
- Education and Experience: Hold a university degree or college diploma program in Computer Science, Business and Technology, or related areas, or equivalent professional experience.
- Spanish Skills: Possess Spanish language skills to support our global customer base.
- Customer Service Experience: Have experience working in customer service and support organizations.
- SAP Experience: Have experience working with SAP S/4, SAP ERP, or other vendor business solutions.
SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration, innovation, and customer satisfaction. We offer a highly collaborative team environment, a strong focus on learning and development, and a variety of benefit options for our employees.
We are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
