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SAP Technical Support Specialist

2 meses atrás

São Leopoldo, Rio Grande do Sul, Brasil SAP SE Tempo inteiro
About the Role

We are seeking a highly motivated and skilled SAP Technical Support Specialist to join our team at SAP SE. As a key member of our Technical Support family, you will play a critical role in delivering exceptional support services to our global customers.

Key Responsibilities
  • Provide outstanding support services to customers through remote connections, troubleshooting, debugging, and research of our knowledge base.
  • Process critical or escalated support incidents and create and share documentation with customers and peers.
  • Be available in real-time support channels and contribute to customers and partners through SAP communities.
  • Report new system errors to Development teams and participate in global projects.
  • Work a rotation schedule to guarantee 24x7 support coverage, including weekends and holidays.
Requirements
  • Excellent English communication skills (written and oral) for contact with global customers and peers.
  • Excellent technical skills and ability in troubleshooting and root cause analysis.
  • Familiarity with general business terms and processes.
Preferred Qualifications
  • Experience working in customer service and support organizations.
  • Experience in SAP S/4, SAP ERP, or other vendor business solutions.
  • Experience working with customers in a support environment.