Executive Director

We are seeking a compassionate and talented Executive Director who has a passion for caring for our residents and co-workers. As a key member of our leadership team, you will be responsible for overseeing the Restorative Care and Memory Support departments located within the Personal Care building on our campus.

• Oversee the Restorative Care and Memory Support departments, ensuring the highest level of care and service for our residents.
• Collaborate with marketing professionals and operational teams to review prospective resident needs and ensure the ability of the team to satisfy them.
• Establish working relationships with residents, their families, and the surrounding community to promote positive relations and a sense of community.
• Participate in weekly Customer Service Planning meetings to maintain current knowledge of resident status and ensure that the team is meeting resident needs.
• Identify opportunities for service improvement through routine personal contact with residents and facility staff.
• Respond promptly to resident and family complaints or concerns and attempt to resolve issues to mutual satisfaction.
• Ensure that systems are in place to recruit, interview, and hire people who are qualified and suited for their positions.
• Oversee and participate in the continuing education and development of co-workers, maintaining appropriate training documentation.
• Ensure appropriate response and follow-up to on-the-job injuries as reported by co-workers.
• Oversee the maintenance of facility and grounds to provide attractive and comfortable surroundings and ensure the safety and security of residents, staff, and visitors.
• Conduct facility tours and initiate relationships in the absence of marketing director or employment representative.

• Previous management experience in healthcare or service-related business.
• Past responsibilities must include budget preparation, supervision of at least five people with various functional responsibilities, and successful interaction with customers (residents, patients, clients).
• Must have one of the following qualifications as required by the Department of Public Welfare for Personal Care Home Administrators:
  • Licensed as a registered nurse from the Department of State.
  • Associate's Degree or 60 credit hours from an accredited college or university.
  • College degree in business or human services field preferred.
  • Licensed as a licensed practical nurse from the Department of State and one year of work experience in a related field.
  • Licensed Nursing Home Administrator from the Department of State.
• Leadership qualities that inspire others to respect and contribute to the shared vision for success.
• Well-developed decision-making skills for business and people-related success.
• Successful experience with conflict management and problem-solving.
• Recognition of the value of individual contribution to team productivity and commitment to helping co-workers develop their personal and professional talents.
• Effective communication skills encompassing one-on-one as well as group presentations.