Executive Director of Financial Aid Services
Há 6 dias
The Executive Director of Financial Aid Services is a pivotal role at Moravian University, responsible for overseeing the financial aid office and leading a team of dedicated professionals in providing comprehensive financial aid services to students and families.
Key Responsibilities- Strategic Leadership: Provide visionary leadership and direction for the financial aid office, including goal setting, budget management, and resource allocation.
- Compliance and Regulatory Expertise: Oversee the administration of federal, state, and institutional financial aid programs, ensuring compliance with all applicable regulations, policies, and procedures.
- Collaboration and Communication: Collaborate with university leadership, including the Vice President for Enrollment Management, to develop and implement financial aid strategies to support enrollment goals and student retention efforts across all student populations.
- Team Management: Supervise and mentor a team of financial aid professionals, including assistant directors, associate directors, and advisors, providing guidance, training, and professional development opportunities.
- Process Improvement: Develop and implement policies and procedures to streamline financial aid processes and improve service delivery to students and families.
- Data Analysis: Collect and analyze data and trends to assess the effectiveness of financial aid programs and identify opportunities for improvement.
- Financial Aid Packaging: Develop and implement financial aid packaging strategies that support enrollment and retention objectives, fostering access and affordability for all students.
- Complex Case Management: Oversee complex financial aid cases and appeals, ensuring fair and consistent decisions while prioritizing student needs and institutional goals.
- Representation and Liaison: Represent the financial aid office on campus committees and task forces, as well as in external professional organizations and associations.
- Resource and Support: Serve as a resource and liaison to other university departments, including admissions, registrar, student accounts, and academic advising, to ensure coordinated support for students throughout their financial aid journey.
- Outreach and Education: Develop, participate, and train staff in how to effectively present financial aid workshops, orientations, and outreach events to educate students, parents, and the community about financial aid resources and opportunities.
- Communication and Marketing: Collaborate with the university's marketing and communications team to develop outreach materials and communication strategies to promote financial aid opportunities and resources to prospective and current students.
- Regulatory Awareness: Stay current on changes in federal and state financial aid regulations, policies, and best practices, and communicate updates to staff and stakeholders as needed.
- Education: Master's degree preferred.
- Experience: Minimum of 5 years of progressively responsible experience in financial aid administration, with at least 2 years of supervisory experience.
- Knowledge and Skills: Thorough knowledge of federal and state financial aid programs, regulations, and compliance requirements, including Title IV regulations.
- Leadership and Management: Strong leadership and management skills, with the ability to motivate and develop a team of professionals in a collaborative and inclusive work environment.
- Interpersonal and Communication: Excellent interpersonal, communication, and presentation skills, with the ability to interact effectively with diverse stakeholders and build positive relationships.
- Data Analysis and Decision-Making: Demonstrated ability to think strategically, analyze data, and make data-driven decisions to achieve organizational goals and objectives.
- Technical Skills: Proficiency in using financial aid management software, databases, and Microsoft Office Suite.
- Diversity, Equity, and Inclusion: Commitment to diversity, equity, and inclusion in higher education and a demonstrated ability to work effectively with individuals from diverse backgrounds.
- Flexibility: Flexibility to work occasional evenings and weekends as needed for events and deadlines.
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