Operational Improvement Specialist

1 dia atrás


São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$60.000 - R$120.000

Our organization seeks an analytical professional to elevate customer satisfaction and operational efficiency. This role supports our Customer Success team by addressing issues, producing reports, and driving process enhancements.

  • Generate Key Performance Indicator (KPI) reports for customer service channels and recommend improvements.
  • Implement strategic enhancements to improve operational processes.
  • Coordinate daily operations with third-party partners.
  • Resolve exceptional cases faced by customers.
  • Execute critical business processes.

This is an exciting opportunity for a problem solver who can think critically and improve processes. Strong analytical skills, creativity, and effective communication are essential.

The ideal candidate has a bachelor's degree in Engineering, Business Administration, or related fields, and strong proficiency in both English and Portuguese (spoken and written). Experience in Customer Service planning / optimization is required.

This role requires on-site work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. Health, dental, and vision insurance, 401(k) matching, paid time off, holidays, and other benefits are offered.



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