Lead Customer Experience Specialist

1 dia atrás


Campinas, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$90.000 - R$110.000
Job Title:

Customer Service Manager

">">Job Description:">
  • The Customer Service Manager plays a key role in delivering exceptional customer experiences.
  • This individual will serve as the point of contact for managing complex customer problems and coordinating with cross-functional teams.
">

This role requires strong communication, problem-solving, and leadership skills to drive results-oriented outcomes.

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The Customer Service Manager will work closely with various stakeholders, including Sales, Supply Chain, Finance, R&D, and Marketing, to ensure seamless customer service delivery.

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In addition to being customer-facing, this role involves collaborating with internal teams to create an overarching approach to best-in-class customer service.

">Responsibilities:">
  • Solve complex customer problems and provide timely resolutions.
  • Act as a team leader, coordinating workload and supporting team members.
  • Communicate effectively with customers, field sales, and service teams to address concerns and changes in expectations.
  • Develop and maintain professional relationships with customers and internal stakeholders.
  • Participate in ongoing training and development to enhance expertise and drive performance improvement.
">Requirements:">
  • Strong customer service skills and experience.
  • Excellent communication, problem-solving, and leadership abilities.
  • Ability to work collaboratively with cross-functional teams.
  • High level of professionalism, discretion, and integrity.
">Benefits:">
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
">

Apply now to become part of our customer-focused team and contribute to driving business success through exceptional service delivery.



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