
Customer Re-engagement Specialist
Há 3 dias
Join to apply for the Customer Re-engagement Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company
Customer Re-engagement Specialist (Work from Home)3 days ago Be among the first 25 applicants
Join to apply for the Customer Re-engagement Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company
Overview:
The Re-engagement Specialist plays a critical role in Nerdy's customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.
Overview:
The Re-engagement Specialist plays a critical role in Nerdy's customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.
About Nerdy:
At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we're redrawing the blueprint of learning. Our Live + AI platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale.
We recruit the kind of technologists and operators you'd bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.
Fortune favors the bold. Join us.
How we compete:
- AI-Native at every level From the CEO to day-one hires, everyone builds and ships with generative AI. If you're not wielding AI, you're not done.
- Entrepreneurial velocity Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
- Free-market rigor Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
- Full-stack ownership You design, build, and run what you ship; accountability is a feature, not a bug.
- Reward for contribution Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
- Relentless exploration Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
- Is Apolitical You stay focused on mission-aligned outcomes, not distractions or unrelated causes.
Nerdy's shareholder letters below explain our latest products and strategy:
- Q1-2025 Shareholder Letter
- Q4-2024 Shareholder Letter
- Q3-2024 Shareholder Letter
- 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role.
- Strong communication and interpersonal skills with the ability to build rapport quickly.
- Persuasive and empathetic approach to customer engagement.
- Comfort with ambiguity and ability to adapt to changing strategies.
- Experience using CRM tools and analyzing customer data.
- A passion for education and the ability to convey the value of Nerdy's services.
- Analytical Thinking: Experience in analyzing customer data to identify inactivity patterns and develop targeted re-engagement strategies.
- Adaptability: Ability to adjust strategies based on customer feedback and changing market conditions to ensure effective re-engagement.
- Proactively reach out to former clients through phone, email, and messaging platforms to re-engage them with Nerdy's services. This role requires cold calling.
- Identify client needs and tailor solutions that align with their learning goals, leveraging Nerdy's wide range of educational offerings.
- Utilize persuasive communication and active listening skills to understand and overcome objections.
- Collaborate with internal teams, including Customer Support and Sales, to ensure a seamless reactivation experience.
- Track and analyze engagement data to refine outreach strategies and maximize conversion rates.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.
Join our global network - work remotely, earn top-tier U.S. dollar rates, and build the future of learning alongside a high-performing, AI-first team:
- Competitive Opportunity : Market-leading compensation ($12/hr USD) plus monthly variable compensation, with performance-driven growth opportunities, where results drive rewards.
- 100% Remote: Work from anywhere in your home country.
- Flexible Time Away: Coordinate with your team for planned time off, keeping our global platform running seamlessly.
- Training & Feedback: A fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Supercharge with AI: Leverage cutting-edge AI tools to enhance your results and daily wins
- Global Impact: Contribute to an innovative platform used by learners around the world.
If you're driven by impact, energized by ownership, and excited to help shape what's next, you'll thrive here. We move fast, think big, and reward those who deliver. This isn't a traditional corporate environment - it's a place to do the most meaningful work of your career
Varsity Tutors Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP) Seniority level
- Seniority level Entry level
- Employment type Contract
- Job function Other
- Industries Technology, Information and Internet
Referrals increase your chances of interviewing at Varsity Tutors, a Nerdy Company by 2x
Customer Retention Specialist (Work from Home)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Community Engagement Specialist
Há 2 dias
Campinas, São Paulo, Brasil beBeeCustomer Tempo inteiro R$57.600 - R$67.200Community Engagement SpecialistAs the modern workforce continues to evolve, businesses are seeking innovative solutions to support their teams.At Regus, we're pioneering a global workspace network that fosters collaboration and productivity in over 120 countries.We're recruiting a Community Engagement Specialist to drive our expansion and deliver exceptional...
-
Customer Service Specialist
1 semana atrás
Campinas, São Paulo, Brasil UPL ltd Tempo inteiro**Customer Service Specialist**:- Job Id: 4721- City: Campinas, São Paulo, Brazil- Department: Customer Service- Function: SCM- Employee Type: Permanent Full Time- Seniority Level: Mid-Senior level- Description:- ANALISTA DE ADMINISTRAÇÃO DE VENDASSede: CAMPINAS, SPObjetivo da Vaga:Gestão e análise crítica da carteira de pedidos de suas unidades de...
-
Consumer Engagement Specialist
1 semana atrás
Campinas, São Paulo, Brasil Bombardier Recreational Products Inc. Tempo inteiroWe are looking for a Consumer Engagement Specialist who will report to the Latam Consumer Engagement and Dealer Marketing Manager, and who'll be tasked with coordinating the marketing initiatives and projects for the Can-Am brand in Brazil. As part of your role, you'll be significantly contributing to the organization's growth. You'll be at the forefront...
-
Consumer Engagement Specialist
4 semanas atrás
Campinas, São Paulo, Brasil Bombardier Recreational Products Inc. Tempo inteiroWe are looking for a Consumer Engagement Specialist who will report to the Latam Consumer Engagement and Dealer Marketing Manager, and who'll be tasked with coordinating the marketing initiatives and projects for the Can-Am brand in Brazil. As part of your role, you'll be significantly contributing to the organization's growth. You'll be at the forefront of...
-
UI UX Specialist
Há 11 horas
Campinas, São Paulo, Brasil ZF Group Tempo inteiroOverview UI UX Specialist role at ZF Group . About the team: If you are passionate about digital business and want to be part of building an innovative ecosystem in the automotive industry, come with us to accelerate this journey Responsibilities Do UX research, UX/UI design and prototyping for web applications targeted at the customers of ZF Aftermarket;...
-
Digital Transformation Specialist
Há 2 dias
Campinas, São Paulo, Brasil beBeeTransformation Tempo inteiro R$100.000 - R$125.000Job OpportunityWe are seeking a highly skilled Digital Transformation Specialist to collaborate with clients on Salesforce platform transformations and enhance business flexibility and customer experience.About the RoleThis exciting opportunity will allow you to work on digital transformation initiatives, contribute to the growth of our clients' businesses,...
-
Customer Experience Champion
Há 3 dias
Campinas, São Paulo, Brasil beBeeCommunication Tempo inteiro R$40.000 - R$55.000Job Description:Delivering exceptional customer experiences is at the heart of our organization. As a Customer Care Specialist, you will play a pivotal role in shaping this vision.Key responsibilities include acting as the primary point of contact for Pharma division customers, ensuring timely receipt and processing of purchase orders, and fostering strong...
-
Logistic Specialist
3 semanas atrás
Campinas, São Paulo, Brasil 4flow AG Tempo inteiroLogistic Specialist / Analista de Logística (Early Shift) page is loadedLogistic Specialist / Analista de Logística (Early Shift)Apply remote type Hybrid locations Campinas time type Full time posted on Posted 3 Days Ago job requisition id R3375What your new challenge will look likeAs a member of the 4flow management team, you will manage the efficient...
-
Logistic Specialist
1 semana atrás
Campinas, São Paulo, Brasil 4flow AG Tempo inteiroLogistic Specialist / Analista de Logística (Early Shift) page is loadedLogistic Specialist / Analista de Logística (Early Shift) Apply remote type Hybrid locations Campinas time type Full time posted on Posted 3 Days Ago job requisition id R3375What your new challenge will look like As a member of the 4flow management team, you will manage the efficient...
-
Campinas, São Paulo, Brasil beBeeCustomer Tempo inteiro R$72.000 - R$110.000Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. As a key member, you will be the primary point of contact for customers, delivering exceptional experiences through professional communication and building trusted relationships with internal and external stakeholders.Key Responsibilities:Main point of...