Customer Support Specialist

1 semana atrás

Campinas, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$59.049 - R$73.935
Job Role Overview

Our organization is seeking a skilled customer service professional to join our team. As a key point of contact for internal and external customers, you will be responsible for delivering exceptional support and resolving issues in a timely manner.

The ideal candidate will possess strong communication skills, both written and verbal, and be proficient in handling multiple tasks and priorities. You will also have experience working with sales teams and possessing computer literacy in various software applications.

  • Key Responsibilities:
  • Create effective communication channels with customers to address their concerns and expectations.
  • Manage incoming calls and respond to customer inquiries in a prompt and professional manner.
  • Take ownership of customer complaints and work collaboratively with other departments to resolve issues within established KPIs.
  • Approach customer concerns with an owner mindset to identify root causes and communicate with stakeholders to prevent similar issues.
  • Provide primary support to the sales team for all matters related to order and distribution processes.
  • Process orders accurately and efficiently, taking note of special instructions.
  • Submit regular reports on the order-to-payment process to ensure seamless fulfillment.
  • Promote and expand company offerings through cross-selling and up-selling techniques.
  • Assist with other business areas as required, including providing backup support for team members when necessary.
  • Communicate regularly with management to update them on account progress, product development, and issue escalation.
  • Make recommendations and implement improvements to existing processes.
  • Participate in relevant meetings to identify ways to enhance customer service offerings.
Required Skills and Qualifications
  • Fluency in English with exceptional written and verbal communication skills.
  • High school diploma or equivalent; Associate's and/or Bachelor's degree preferred.
  • 5+ years of relevant work experience in a Customer Service and/or Account Management function, preferred.
  • Proficiency in computer software applications such as SAP, Salesforce, Microsoft Office, Gmail, and Google documents.
  • Ability to work effectively in a fast-paced environment, multitasking and prioritizing tasks while adhering to deadlines.
  • Strong attention to detail, ensuring accurate data entry and reporting.
  • Collaborative team player with excellent interpersonal skills and a friendly disposition.
  • Self-motivated and proactive individual with a desire to challenge current processes for improvement.
Benefits and Advantages
  • Opportunity to develop your skills and expertise in a dynamic customer service role.
  • Chance to collaborate with a talented and dedicated team of professionals.
  • Access to ongoing training and development opportunities.
  • Competitive salary and benefits package.
Additional Requirements
  • Active listening skills, including asking probing questions and understanding customer concerns.
  • Ability to work independently with minimal supervision and prioritize tasks effectively.
  • Excellent time management and organizational skills.
  • Strong problem-solving skills, with the ability to think critically and creatively.

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