Industry Customer Support Specialist

2 semanas atrás

Campinas, São Paulo, Brasil beBeeCustomer Tempo inteiro US$64.456 - US$84.462
Customer Service ProfessionalAbout the Role

We are seeking an experienced individual to work closely with our sales and technical support teams to provide exceptional customer service.

  1. Manage allocated key accounts and regions, providing fast and effective exchange of commercial information between various departments.
  2. Work in cooperation with team members from Sales, Inside Sales, and technical support to resolve issues and find improvements to prevent those issues arising again.
  3. Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers' requirements.
Key Responsibilities
  • Effective account management to ensure customer satisfaction and loyalty.
  • Collaboration with internal teams to resolve customer issues and improve processes.
  • Communication with Supply Chain & Engineering to facilitate smooth material delivery.
Requirements
  • A minimum of higher education qualifications.
  • Previous experience in direct customer communication.
  • Excellent spoken and written English language skills and Portuguese fluency.
  • A high level of motivation and ability to work under pressure.
What We Offer

We recognize that everyone is different and that the way in which people want to work and deliver at their best is unique. In this role, we can offer:

  • Flexible working arrangements, including remote work options and office availability.
About Us

We are a leading energy technology company providing solutions to energy and industrial customers worldwide. With a century of experience and operations in over 120 countries, our innovative technologies and services are driving the future of energy - making it safer, cleaner, and more efficient for people and the planet.

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