Brazil Remote Customer Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$35.000 - US$55.000
About Our Support Team

We're a dynamic group that prioritizes understanding diverse perspectives. We value flexibility and collaboration, especially when working remotely.

Our Mission

To drive meaningful change in society and make crypto accessible to everyone, we strive for exceptional customer experiences through innovative products and empathetic support.

The Opportunity

You'll be responsible for managing the entire customer journey, collaborating with various teams like Compliance, Engineering, Fraud, and Platform. You'll utilize digital channels and ticketing systems to handle customer inquiries, complaints, and account verifications.

Key Responsibilities
  • Respond promptly to all incoming requests through our support channels.
  • Provide timely first responses within our service level agreement (SLA) response times.
  • Cultivate effective communication with internal and external stakeholders.
  • Gather necessary requirements from customers and compile them accordingly.
  • Route client requests to the operations team with the required details.
  • Document issues and alert the team to sudden problems via our internal messaging platform.
  • Work with our customer advocacy team to standardize new and existing policies, processes, and procedures.
  • Demonstrate flexibility and adaptability to meet the evolving needs of a fast-paced organization.
Requirements
  • 6 months to 1+ years of experience as a Customer Support Agent or Customer Service Agent.
  • Passion for the customer service industry and a willingness to learn.
  • Ability to work flexible schedules, handle pressure, and manage multiple client cases.
  • Excellent communication skills, with experience in direct or digital contact with clients.
  • We value honesty, integrity, proactivity, and meticulousness. A strong sense of responsibility and teamwork spirit is essential.
  • Strong communication skills for cross-departmental collaboration and stakeholder engagement.
  • Linguistic proficiency in English.
  • Located in Brazil and comfortable working remotely.
Nice to Have
  • Passion for cryptocurrencies and fintech.
  • Motivation by our mission to deliver seamless support experiences for our growing customer base across Latin America.
About Us

We're a leading cryptocurrency platform in Latin America, serving over 5 million users. We're committed to developing the region's cryptocurrency ecosystem and promoting financial inclusion. Our core values drive us to create lasting impacts on our customers' lives:

  • Be Human: We provide world-class products, deep care, and true empathy to delight our customers. We're humble and prioritize understanding diverse perspectives.
  • Drive Change: We're fearless pioneers unlocking the crypto revolution for humanity. We move fast, take risks, and collaborate to drive lasting impact.
  • Choose Bold Honesty: We seek the truth, even when it's uncomfortable, in our teams, products, and business reality. This helps us uncover areas for focus.
  • Be An Owner: Our sense of urgency drives us to have a bias towards action. We prioritize exceptionally and allocate time wisely to deliver creative and innovative results.

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