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Technical Service Manager
2 meses atrás
About the Role
SAP is seeking a highly skilled Technical Service Manager to join our team. As a Technical Service Manager, you will play a critical role in delivering high-quality results consistently and providing exceptional technical support to our clients and partners.
Key Responsibilities
- Act as the primary point of contact for customers regarding technical discussions, innovations, and technical issues.
- Understand customer business, goals, and challenges to suggest solutions and services.
- Advise customers on technical requirements, constraints, and support in all technical situations throughout their lifecycle.
- Identify and position ECS services that deliver value to the customer from ECS portfolio.
- Support customer's digital transformation by acting as a technical consultant.
- Comprehensive knowledge on enterprise resource planning (ERP) architecture, conversion, migration path, methodology, and tools.
- Experience and knowledge in enterprise software administration, migration, and upgrades.
- Understanding of enterprise software high availability or disaster recovery architecture, network, and virtual technologies.
- Identify top issues, define service plan, and drive implementation of identified action items across customer landscape.
- Deep experience in technical planning, implementation, configuration, and integration of enterprise software solutions.
- Understanding of various enterprise software cloud solutions and integration scenarios of enterprise systems with cloud platforms, procurement, and human capital management.
- Design optimal enterprise software configuration to maximize system performance and availability.
Requirements
- Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- Solid know-how on enterprise software technologies and products (enterprise software certification highly beneficial).
- Hyperscalers certification (cloud platform certification) is a plus.
- Analytical, solution-oriented, and experience in working with cross-cultural teams or individuals.
Work Experience
- Up to 4 years of enterprise software technical administration (preferably in the domain of enterprise software basis skill).
- Up to 2 years of experience in customer-facing role with excellent command on de-escalating critical situations.
- Hands-on experience with working knowledge of Unix/Linux flavors.
- Hands-on experience with working knowledge of enterprise databases.
- Hyperscaler (cloud platform) knowledge is a plus.
Working Conditions
This role requires in-office attendance 3 days/week.
Equal Employment Opportunity
SAP is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
