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Technical Service Manager

2 meses atrás

São Paulo, São Paulo, Brasil Sap Se Tempo inteiro

Job Summary

We are seeking an accomplished SAP Technical Service Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). As a trusted technical advisor, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.

Key Responsibilities

  • Act as a primary contact for customers for discussions about technology and innovations
  • Serve as an escalation point person for technical issues
  • Understand customer business, goals, and challenges to suggest solutions & services
  • Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools
  • Understand SAP high availability or disaster recovery architecture, network, and virtual technologies
  • Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc.
  • Design optimal SAP configuration to maximize system performance and availability

Requirements

  • Bachelor's degree or higher in Computer Science, Engineering, Information Management
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
  • Hyperscalers certification (AWS, Azure, GCP) is a plus
  • Analytical, solution-oriented and experience in working with cross-cultural teams
  • Language skills in Spanish is a plus
  • Strong experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions
  • Strong experience in customer facing role and should have excellent command on de-escalating critical situations
  • Hands-on experience with working knowledge of Unix/Linux flavors
  • Hands-on experience with working knowledge of SAP HANA and Sybase databases

About SAP

SAP is a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.