
Field Service Specialist
Há 6 dias
Job Role
The Mechanical Engineer will be responsible for providing top-notch customer service and ensuring seamless equipment operation. This includes startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring systems.
Key Responsibilities
- Respond to service calls in a professional manner while on duty.
- Ensure a safe working environment by adhering to established safety policies.
- Perform tasks using good practices and current codes relevant to assigned duties.
- Properly account for spare parts and maintain accurate records.
- Assist in maintaining a minimum 90% planned maintenance completion rate.
- Communicate with Call Control to schedule, plan, and complete works as required.
- Keep Call Control informed of your schedule and the status of all open jobs.
- Maintain accurate customer listings by reporting errors with the site change form.
- Support company vision and management decisions.
- Follow ISO 9001:2000 agreed processes.
- Maintain company vehicles in clean condition.
- Be responsible for tooling and company property issued for tasks.
- Work collaboratively as part of the service team.
- Follow up and follow through with assigned tasks.
- Submit daily paperwork in a timely, accurate, and complete manner.
- Report sales or service leads to the proper department via the correct process.
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