Customer Service Specialist

Há 2 dias

Sorocaba, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$64.335 - R$83.919

Customer Service Specialist Role

We are looking for a skilled and dedicated Customer Service Specialist to optimize our sales cycle, ensure customer satisfaction, and drive business growth.

  • Manage and track sales opportunities, offers, and customer requests.
  • Support the sales team in improving sales funnel visibility and pipeline control.
  • Collaborate with account managers to identify and unlock potential business opportunities.
  • Monitor sales KPIs such as hit rate, backlog status, and conversion.
  • Ensure data accuracy in ERP and CRM systems.
  • Respond to customer inquiries regarding offers, orders, lead times, inventory, logistics, and quality issues.
Key Responsibilities:
  • Act as a bridge between Sales, PCP, Logistics, Pricing, Fiscal, Legal and the Customer to enhance customer experience.
  • Contribute to monthly forecast routines (Flash and Rolling Forecast).
  • Provide commercial insights and support continuous improvement projects across the Business Unit.
  • Propose improvements in tools and reports to support business decisions.
  • Conduct proactive customer calls and assist with commercial incentive programs to promote the portfolio.
  • Track billings and ensure timely resolution of any issues to guarantee product delivery.
  • Manage financial credit requests when needed.
  • Review daily reports and unblock orders when required.
Requirements:
  • Bachelor's degree in Business Administration, Engineering, or related fields.
  • Experience in Inside Sales, Sales Administration, or Customer Service.
  • Commercial mindset with initiative to support business growth.
  • Strong analytical skills and ability to interpret commercial KPIs.
  • Strong communication and relationship-building skills.
  • Ability to understand technical subjects (knowledge of elevator and escalator components is a plus).
  • Fluent in Portuguese and intermediate English (Spanish is a plus).
  • Proficiency in Excel; experience with SAP and Salesforce is preferred.

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