Customer Service Specialist

Há 3 dias

Sorocaba, São Paulo, Brasil beBeeCustomer Tempo inteiro R$55.000 - R$94.000

Customer Service Representative

We are seeking an experienced professional to support our commercial development team.

  • The ideal candidate will have a strong analytical mindset and excellent communication skills.
  • They will work closely with the sales team to optimize the entire sales cycle, from pre-sales to post-sales, with a focus on process improvement and customer satisfaction.
  • A key aspect of this role is managing and tracking sales opportunities, offers, and customer requests.
  • The successful candidate will also be responsible for monitoring sales KPIs such as hit rate, backlog status, and conversion.
  • In addition, they will ensure data accuracy in ERP and CRM systems and respond to customer inquiries regarding offers, orders, lead times, inventory, logistics, and quality issues.
  • This role combines key activities from Customer Service, Sales Administration, and Inside Sales, providing a 360° view of the commercial operation.
  • The ideal candidate will have experience in Inside Sales, Sales Administration, or Customer Service and possess a strong commercial mindset with initiative to support business growth.
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Engineering, or related fields
  • Experience in Inside Sales, Sales Administration, or Customer Service
  • Commercial mindset with initiative to support business growth
  • Strong analytical skills and ability to interpret commercial KPIs
  • Strong communication and relationship-building skills
  • Fluent in Portuguese and intermediate English (Spanish is a plus)

Prysmian is committed to diversity, equity, and inclusion, and we encourage applications from individuals with diverse backgrounds and skills.

Job Benefits:
  • Competitive salary
  • Opportunities for career growth
  • Collaborative and dynamic work environment

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