Customer Service Representative
Há 3 dias
Lubrizol Corporation, a Berkshire Hathaway company, is a leading specialty chemical company that delivers innovative solutions to advance mobility, improve wellbeing, and enhance modern life. With a rich history dating back to 1928, Lubrizol has grown to become a global organization with over 100 manufacturing facilities, sales, and technical offices worldwide, employing approximately 8,000 talented individuals.
We value diversity in professional backgrounds and life experiences, recognizing that a consistent, unbiased, and transparent recruitment process creates a positive experience for candidates. Our commitment to flexibility ensures that our employees feel engaged and fulfilled in every aspect of life.
Job SummaryThe Export Customer Experience Representative plays a critical role in processing sales orders for internal customers, ensuring timely shipment and customer satisfaction. This position requires strong problem-solving skills, software familiarity, and excellent interpersonal skills to effectively communicate with various stakeholders, including Planners, Global Customer Service Representatives, Compliance, and shipping locations.
Key Responsibilities- Process sales orders received through EDI functionality, ensuring accuracy in order entry, shipping, billing, and documentation.
- Assist LZ Subsidiaries with export inquiries related to INCOTERMS, payment terms, and transportation modes.
- Provide basic supply chain support to terminals, warehouses, or other source points, including SAP support and documentation assistance.
- Coordinate with Sales, Marketing, and Scheduling groups to strategize and implement plans to address supply situations.
- Ensure accurate documentation instructions for freight forwarders to send documents correctly.
- Manage export bookings, corresponding with steamship lines, air carriers, and freight forwarders.
- Develop and maintain strong relationships with customers and coworkers through timeliness, accuracy, and dependability.
- Identify opportunities for Continuous Improvement throughout the order handling process.
- Participate in audits and contribute to the group's success by sharing knowledge and experiences with others.
- Bachelor's degree required; additional qualifications and experience in logistics, international trade, and export regulations preferred.
- Minimum 3 years of customer service experience, including 2 years of SAP user experience.
- Proficient user of Microsoft Office Products.
- Fluent in English, with additional languages such as Spanish preferred.
Lubrizol is committed to providing an inclusive and respectful work environment where every employee can thrive. We recognize the value of diversity and strive to create a positive experience for candidates and employees alike.
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