Technical Support Team Lead

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeManager Tempo inteiro R$116.326 - R$138.450
Job Opportunity

We are seeking a skilled Manager to join our Technical Support team. The ideal candidate will have experience leading teams, be self-motivated, and possess a passion for people management and mentorship.

This is a mid-senior level role that requires the ability to work a rotating schedule with weekend availability. The successful candidate will be able to contribute to open-source projects, think critically, and approach problems with a client-centric mindset.

About the Role

  • Manage and develop a team of Technical Support Engineers who respond to client requests and troubleshoot issues.
  • Act as an owner for team accountability and performance, partnering closely with upper management.
  • Ensure successful training and onboarding of new hires.
  • Guide the team through technical training and learning and development needs.
  • Build out documentation and knowledge base articles.
  • Drive projects or initiatives to improve team productivity and process.
  • Collaborate with internal teams and customers on high-priority escalations.

Requirements

  • Previous experience in people management and/or mentorship.
  • Self-motivated and detail-attentive individual.
  • Able to work a rotating schedule with weekend availability.
  • Passionate about technology and willing to learn.
  • Contribution to open-source projects.

Benefits and Growth

  • Best-in-breed onboarding process.
  • Generous global benefits.
  • Intra-departmental mentor and buddy program.
  • New hire stock equity and employee stock purchase plan.
  • Continuous professional development and career pathing.

About Us

We are a global SaaS business that delivers growth and profitability. We break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring. Our mission is to empower continuous growth by championing professional development, diversity of thought, innovation, and work excellence.

Equal Opportunity

We are proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.

Your Privacy

Any information you submit will be processed in accordance with our Applicant and Candidate Privacy Notice.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

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