Strategic Operations Professional

Há 3 dias

São Paulo, São Paulo, Brasil beBeeStrategic Tempo inteiro R$193.500 - R$234.200
Job Description:

We are seeking a strategic operations professional to partner with our leadership team to drive business growth and improve operational efficiency. As a Customer Success Management Operations Lead, you will be responsible for leading the execution of initiatives to support sales strategy and medium- and long-term goals.

You will work closely with leadership as a thought partner to support sales strategy and execute on key projects. You will also lead discussions involving cross-functional partners to drive alignment on key areas of focus.

Responsibilities:
  • Support at-scale motion as a business partner and single point of contact for all renewal management and customer success teams
  • Develop unique solutions to address the unique pain points and motions of the at-scale team
  • Work to lower total cost to serve model working closely with counterparts in sales, renewal management, and CS
  • Develop a strong understanding of the DocuSign sales, customer success, and renewals business with a focus in North America
  • Drive key 'run the business' functions such as quarterly quotas, rep onboarding, and territory carving, and regular cadence of KPI reporting
  • Execute projects to improve go-to-market operations, such as quarterly quota enhancements and territory and book optimization for the customer success team
Requirements:
  • BA/BS degree or equivalent work experience
  • Fluent in English
  • 8+ years of analytical experience in strategic operational roles such as go-to-market operations, financial analysis, sales operations, management consulting
  • Experience designing and developing reports, metrics, and dashboards
  • Superior analytical skills, high degree of intellectual curiosity, and self-confidence
What We Offer:
  • Opportunity to learn more about a dynamic business and influence decisions that run and transform the business
  • Comfortable and flexible working environment
  • Results-driven, self-motivated, and able to work independently

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