
VIP Relationship Builder
Há 4 dias
We are seeking a seasoned relationship builder to create long-term connections with our most valued customers. The ideal candidate will be responsible for delivering exceptional service, fostering trust and loyalty.
About the Role
This is an exciting opportunity to join our team as a VIP Account Manager. You will be responsible for overseeing a portfolio of assigned customers, providing fast and accurate service, and meeting sales targets.
- Build lasting relationships with customers through proactive communication and a client-centric approach
- Provide timely and complete information using various methods and tools
- Meet personal and customer service team sales targets and call handling quotas
- Handle customer complaints, offer solutions, and ensure resolution within set timeframes
- Foster open communication by following established procedures, guidelines, and policies
- Take extra steps to ensure customer satisfaction
- Promote a 'Safer Gaming' philosophy
- Stay up-to-date on rules, processes, and licensing requirements
- Excellent phone handling skills and active listening
- Ability to work effectively in an international team environment
- Customer-focused mindset with adaptability and responsiveness
- Multitasking, prioritization, and effective time management skills
- Ability to perform under pressure and meet deadlines
- Accountability and conscientiousness
- Proven experience in handling VIP clients or similar roles
- Familiarity with CRM systems and practices is an asset
- Competitive salary package
- Monthly and annual performance-based bonuses
- Monetary vouchers on special occasions
- A fully equipped kitchen and relaxation area
- Options to enroll in medical and pension plans
- Access to company activities, including corporate gatherings and social events
- Casual dress code
- Opportunities for career advancement in a leading iGaming organization
- We prioritize our employees' well-being and provide a supportive global culture
- Entry-level
- Full-time
- Customer Service
- Industries: Gambling Facilities and Casinos
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