VIP Account Manager

2 semanas atrás

Buenos Aires, Brasil SkillOnNet Tempo inteiro
Overview

We are SkillOnNet, leading the iGaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DrückGlück, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

At SkillOnNet group, safeguarding the licensing objectives as described in the Gambling Act 2005 is of paramount importance, ensuring that HVC/VIP schemes are managed in a responsible way prioritizing in all cases the wellbeing of our players against any commercial considerations. These values are followed by all our employees existing and new and this is what we will expect from you as well.

Job Description

We are looking for a VIP Account Manager to create long-term, trusting relationships with our customers. The account manager's role is to provide fast and accurate service to our most loyal customers and to oversee a portfolio of assigned customers for retention purposes. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we'd like to meet you.

Responsibilities
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide fast, accurate and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to ensure customer satisfaction.
  • Promoting a "Safer Gaming" philosophy.
  • Staying UpToDate on rules, processes, and licensing needs.
What we are looking for
  • Strong phone contact handling skills and active listening
  • Willingness to work within an international team
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to perform under pressure
  • Accountability and conscientiousness
  • Proven customer service experience handling VIP Clients would be considered an advantage
  • Familiarity with CRM systems and practices will be considered as an advantage
What\'s in it for YOU?
  • Attractive salary package
  • Monthly and Annual incentive Bonus
  • Monetary vouchers on Birthdays and other special occasions
  • Fully equipped kitchen and in-house entertaining space
  • Options to enrol in Company\'s medical insurance plan
  • Possibilities to enrol in Company\'s pension plan
  • Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
  • Casual Dress Code
  • A chance to advance professionally inside one of the world\'s largest iGaming organizations.
What it\'s like to work at SkillOnNet
  • SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Gambling Facilities and Casinos
#J-18808-Ljbffr

  • VIP Account Manager

    Há 2 dias

    Buenos Aires, Brasil SkillOnNet Tempo inteiro

    Overview We are SkillOnNet, leading the iGaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DrückGlück, BacanaPlay, Genting, and many more. We are committed to long-term development and...

  • Account Manager

    3 semanas atrás

    Buenos Aires, Brasil Project Growth Tempo inteiro

    Join to apply for the Account Manager role at Project Growth Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Account Manager role at Project Growth Our client is a forward-thinking company that specializes in delivering high-quality branded merchandise to businesses, helping them create...

  • VIP Client Liaison Specialist

    Há 4 dias

    Buenos Aires, Brasil beBeeCustomer Tempo inteiro R$80.000 - R$120.000

    We are seeking a skilled professional to join our team as a VIP Account Manager.Job DescriptionThis role involves building long-term relationships with our most valued customers, providing exceptional service and ensuring their satisfaction. As a VIP Account Manager, you will be responsible for creating personalized experiences that foster trust and loyalty...

  • Account Manager

    3 semanas atrás

    Buenos Aires, Brasil Launch Potato Tempo inteiro

    Join to apply for the Account Manager role at Launch Potato 4 days ago Be among the first 25 applicants Join to apply for the Account Manager role at Launch Potato Get AI-powered advice on this job and more exclusive features. WHO ARE WE?Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion...

  • Partner Account Manager

    2 semanas atrás

    Buenos Aires, Brasil InvGate Tempo inteiro

    Join to apply for the Partner Account Manager role at InvGate . InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology. To support our growth, we are looking for a Partner Account Manager focused on...

  • Strategic Account Manager

    2 semanas atrás

    Buenos Aires, Brasil beBeeStrategic Tempo inteiro US$120.000 - US$150.000

    Job Title: Strategic Account ManagerKey Responsibilities:Lead and manage the sales and account management processes to drive growth and revenue for assigned Key Accounts.Responsibilities Include:Owns overall leadership across all products, services and support to an Oracle Key Account. Is the day-to-day senior executive business resource assigned to the Key...

  • Account Manager

    2 semanas atrás

    Buenos Aires, Brasil RubyPlay Tempo inteiro

    Account Manager (LATAM based) role at RubyPlay Location: Buenos Aires Overview RubyPlay is a place where passion meets competence. Since 2017, we've made more than 200 innovative games and built more than 100 strong partnerships globally. We're a strong player on 10+ markets globally and a beloved workplace for hundreds of specialists from 34 countries....

  • Technical Account Manager

    4 semanas atrás

    Buenos Aires, Brasil dLocal Tempo inteiro

    Technical Account Manager - LATAM (Remote)Join to apply for the Technical Account Manager - LATAM (Remote) role at dLocal Technical Account Manager - LATAM (Remote)1 week ago Be among the first 25 applicants Join to apply for the Technical Account Manager - LATAM (Remote) role at dLocal Get AI-powered advice on this job and more exclusive features. Why...

  • Associate Account Manager, Digital Marketing

    Há 2 dias

    Buenos Aires, Brasil Xometry Tempo inteiro

    Overview Associate Account Manager, Digital Marketing at Xometry Xometry powers the industries of today and tomorrow by connecting people with big ideas to manufacturers. The digital marketplace helps buyers at Fortune 1000 companies access global manufacturing capacity and helps manufacturers grow their business. Associate Account Managers within Thomas...

  • VIP Relationship Builder

    2 semanas atrás

    Buenos Aires, Brasil beBeeRelationship Tempo inteiro R$65.000 - R$85.000

    Job TitleWe are seeking a seasoned relationship builder to create long-term connections with our most valued customers. The ideal candidate will be responsible for delivering exceptional service, fostering trust and loyalty.About the RoleThis is an exciting opportunity to join our team as a VIP Account Manager. You will be responsible for overseeing a...