Customer Renewals Expert, LATAM

Há 12 horas


São Paulo, São Paulo, Brasil MicroStrategy Poland Tempo inteiro
Job Title

Manager, Customer Renewals, LATAM

About the Role

This position plays a pivotal role in ensuring long-term customer satisfaction and successful adoption of MicroStrategy's technology solutions. The Customer Renewals Manager will be responsible for managing a portfolio of existing clients, overseeing contract renewals, increasing adoption, and collaborating with internal business units to meet customer requirements.

Key Responsibilities
  • Monitor and manage subscription and contract renewal timelines, ensuring a smooth renewal process.
  • Partner with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and shared objectives.
  • Collaborate with the Legal team on contract negotiations, agreements, and any adjustments required to meet customer needs.
  • Handle all stages of the renewal process, including creating quotes, negotiating terms, processing approvals, and following up on outstanding payments.
  • Develop and enhance negotiation skills and customer relationship management capabilities.
  • Maintain accurate renewal forecasts to support company revenue planning.
  • Actively negotiate renewal terms and pricing to achieve favorable outcomes for both customers and MicroStrategy.
Qualifications and Requirements
  • Up to 5 years of experience in Customer Renewals, Customer Success, or a similar role within the software industry.
  • Fluent in English and Spanish (written and spoken).
  • Location: São Paulo, Brazil.
  • Strong customer advocacy and client-focused mindset.
  • Excellent communication skills, both written and oral.
  • Proven experience in collections and negotiation processes.
  • Comfortable interacting directly with senior management.
  • Self-motivated with a proactive approach to identifying areas for improvement.
  • Familiarity with Customer Success methodologies.
  • Proficiency in Customer Success tools like Totango, Gainsight, or similar software; Salesforce experience is a plus.
Compensation and Benefits

The estimated annual salary for this position is around $80,000-$110,000, depending on experience and qualifications. Additionally, benefits may include health insurance, retirement plans, and paid time off.


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