Customer Renewals Expert, LATAM
Há 12 horas
Manager, Customer Renewals, LATAM
About the RoleThis position plays a pivotal role in ensuring long-term customer satisfaction and successful adoption of MicroStrategy's technology solutions. The Customer Renewals Manager will be responsible for managing a portfolio of existing clients, overseeing contract renewals, increasing adoption, and collaborating with internal business units to meet customer requirements.
Key Responsibilities- Monitor and manage subscription and contract renewal timelines, ensuring a smooth renewal process.
- Partner with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and shared objectives.
- Collaborate with the Legal team on contract negotiations, agreements, and any adjustments required to meet customer needs.
- Handle all stages of the renewal process, including creating quotes, negotiating terms, processing approvals, and following up on outstanding payments.
- Develop and enhance negotiation skills and customer relationship management capabilities.
- Maintain accurate renewal forecasts to support company revenue planning.
- Actively negotiate renewal terms and pricing to achieve favorable outcomes for both customers and MicroStrategy.
- Up to 5 years of experience in Customer Renewals, Customer Success, or a similar role within the software industry.
- Fluent in English and Spanish (written and spoken).
- Location: São Paulo, Brazil.
- Strong customer advocacy and client-focused mindset.
- Excellent communication skills, both written and oral.
- Proven experience in collections and negotiation processes.
- Comfortable interacting directly with senior management.
- Self-motivated with a proactive approach to identifying areas for improvement.
- Familiarity with Customer Success methodologies.
- Proficiency in Customer Success tools like Totango, Gainsight, or similar software; Salesforce experience is a plus.
The estimated annual salary for this position is around $80,000-$110,000, depending on experience and qualifications. Additionally, benefits may include health insurance, retirement plans, and paid time off.
-
Customer Renewals Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Microstrategy Brazil Tempo inteiroAbout the Role:The Customer Renewals Manager at MicroStrategy Brazil plays a pivotal role in ensuring long-term customer satisfaction and successful adoption of our technology solutions. This position is designed to accommodate each customer's unique needs, maximizing their product usage and engagement.Key Responsibilities:Monitor and manage subscription and...
-
Senior Manager Renewals LATAM São Paulo
2 semanas atrás
São Paulo, São Paulo, Brasil Palo Alto Networks, Inc. Tempo inteiroJob Description:Palo Alto Networks is seeking a seasoned professional to lead our Renewal Sales Team in LATAM. As a Manager Renewals LATAM, you will be responsible for driving revenue growth through strategic renewal sales efforts, leveraging our partner network to achieve sales goals.Key Responsibilities:Manage day-to-day renewal operations, including...
-
Renewals Team Manager LATAM
4 semanas atrás
São Paulo, São Paulo, Brasil Palo Alto Networks Tempo inteiroAbout the RolePalo Alto Networks is seeking a highly skilled Renewals Team Manager to lead our LATAM region. As a key member of our strategy organization, you will be responsible for managing the overall day-to-day renewal operations of assigned direct reports and districts/regions.Key ResponsibilitiesManage the overall day-to-day renewal operations of...
-
Customer Renewals Manager
2 semanas atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil MicroStrategy Tempo inteiroMicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions...
-
Renewal Coordinator
3 semanas atrás
São Paulo, São Paulo, Brasil Intelex Tempo inteiroAbout the RoleThe Customer Renewals Specialist will play a pivotal role in managing customer relationships and representing the customer within the Intelex business. This position involves the administration of renewal contracts across various business lines, including negotiations, downgrade support, tracking contract status, coordinating contract renewals,...
-
Key Account Renewal Strategist
Há 4 dias
São Paulo, São Paulo, Brasil MicroStrategy Poland Tempo inteiroAbout the Role:The Customer Renewals Manager at MicroStrategy plays a pivotal part in ensuring long-term customer satisfaction and successful adoption of our technology solutions. This role is designed to accommodate each customer's unique needs, maximizing their product usage and engagement. The manager oversees a portfolio of existing clients, handles...
-
Marketing Expert
4 semanas atrás
São Paulo, São Paulo, Brasil Hanwha Vision LATAM Tempo inteiroAbout Hanwha Vision LATAMHanwha Vision LATAM is a leading provider of video surveillance solutions, leveraging world-class optical design, image processing, and cybersecurity technologies.Our MissionWe deliver valuable insights to customers by collecting key information and providing big data analytics utilising AI and cloud technologies.Position OverviewAs...
-
Renewal Account Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Relx Tempo inteiroAre you a sales professional with experience selling into hospitals, health systems, and medical schools?We are seeking a skilled Renewal Account Manager to join our Clinical Solutions-Brazil team. As a key member of our team, you will be responsible for enhancing Elsevier's presence in the Brazilian market, primarily targeting hospitals, health systems,...
-
Senior Director, Client Renewal Sales – LATAM
2 semanas atrás
São Paulo, São Paulo, Brasil Rimini Street Tempo inteiroRole Overview Rimini Street, Inc. is a pioneering global leader delivering comprehensive software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce, and other cloud and locally hosted enterprise software to unlock maximum value from their investments, foster innovation, and drive growth. With a client base of over 4,900...
-
São Paulo, São Paulo, Brasil Microstrategy Incorporated Tempo inteiroAbout Microstrategy IncorporatedMicrostrategy Incorporated is a leading provider of business intelligence and analytics solutions. As a pioneer in the field, we have transformed organizations into intelligent enterprises through data-driven innovation.Job Description:Renewal Strategies ManagerThe Renewal Strategies Manager plays a pivotal role in ensuring...
-
IT Network Security Expert
Há 7 dias
São Paulo, São Paulo, Brasil Fortinet Tempo inteiroAbout the RoleWe are seeking an experienced IT Network Security Expert to join our team in the LATAM region.Job DescriptionThis is a challenging and rewarding role that involves working closely with customers to provide technical support, education, and guidance on network security best practices. The successful candidate will have strong technical expertise...
-
Director, Client Renewal Sales
Há 1 mês
São Paulo, São Paulo, Brasil Rimini Street Tempo inteiroJob Title: Director, Client Renewal Sales - LATAM LeaderRimini Street, Inc. is a global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage,...
-
Customer Support Expert
4 semanas atrás
São Paulo, São Paulo, Brasil Mentice Inc. Tempo inteiroCustomer Support ExpertMentice Inc. is seeking a dedicated Customer Support Expert to join our team as an independent contractor. As a key player in our organization, you'll directly contribute to our mission of improving healthcare.Responsibilities:Conduct product demonstrations at roadshows to win customer confidence.Proactively engage with relevant...
-
Customer Service Expert
4 semanas atrás
São Paulo, São Paulo, Brasil Teleperf. Tempo inteiroAbout the Role:We are seeking a highly skilled Customer Service Expert to join our team at Teleperformance. As a Customer Service Expert, you will be responsible for providing exceptional customer service to our clients through various communication channels. Your primary goal will be to resolve customer inquiries and issues in a timely and professional...
-
Customer Success Expert
2 semanas atrás
São Paulo, São Paulo, Brasil Hostinger Tempo inteiroBecome a key player in our team and help us deliver world-class solutions for businesses to succeed online. At Hostinger, we're passionate about empowering individuals to build their online presence with ease.We're seeking a highly skilled CUSTOMER SUCCESS EXPERT to join our team. As a Customer Success Expert, you'll be responsible for communicating with...
-
Operational Manager for Renewals in Latin America
2 semanas atrás
São Paulo, São Paulo, Brasil Palo Alto Networks, Inc. Tempo inteiroOur MissionPalo Alto Networks' mission is clear: to be the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before, thanks to our commitment to innovation and disruption in the cybersecurity industry.We are seeking a talented Regional Renewal Manager to join our...
-
Customer Experience Manager
1 semana atrás
São Paulo, São Paulo, Brasil Gympass Tempo inteiroJob OverviewWe are seeking a highly skilled Customer Experience Manager to join our Spanish Speaking LATAM team in Sao Paulo. As a key member of our customer experience organization, you will be responsible for driving operational excellence and delivering exceptional customer experiences across our México, Argentina, and Chile operations.
-
Renewals Director
Há 4 dias
São Paulo, São Paulo, Brasil Palo Alto Networks, Inc. Tempo inteiroOur company, Palo Alto Networks, is a cybersecurity leader dedicated to safeguarding our digital world.We are looking for a skilled Renewals Director to join our team in São Paulo, Brazil.The successful candidate will be responsible for leading our renewal efforts and ensuring the continued growth of our customer base in the region.Salary: $120,000 per...
-
Customer Success Manager
Há 1 mês
São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiroUnlock Customer Potential with DynatraceAs a Customer Success Manager at Dynatrace software GmbH, you will be responsible for driving customer adoption and growth through strategic planning and relationship management. Your goal will be to preserve and grow subscription renewals by demonstrating value, educating customers on product offerings, and acting as...
-
Regulatory Affairs Manager, LATAM
Há 1 mês
São Paulo, São Paulo, Brasil Cardinal Health Tempo inteiroJob SummaryThe Regulatory Affairs Manager, LATAM is responsible for directing regulatory affairs activities to ensure the organization has the necessary permits, licenses, certificates, authorizations, and approvals to conduct its business activities in the LATAM region.Key ResponsibilitiesLiaise with managers of other functions to understand their business...