Maritime Operations Coordinator

1 dia atrás

Santos, São Paulo, Brasil beBeeCoordination Tempo inteiro R$50.000 - R$75.000
Husbandry Agent Job Description

Wilhelmsen is seeking a highly organized and detail-oriented Husbandry Agent to join our team in Santos, Brazil. The ideal candidate will have experience in the maritime industry, preferably in ship agency operations.

The successful candidate will be responsible for ensuring efficient coordination of port calls and exceptional customer service. This includes working closely with internal teams, suppliers, and customers to ensure smooth execution of Husbandry services in compliance with global standards.

The key responsibilities of this role include:

  • Coordinate with sales teams to ensure seamless execution of port calls.
  • Respond to and follow up on customer inquiries promptly.
  • Assign and monitor service execution for all port appointments.
  • Manage advance funding to local agents, ensuring timely remittance at least three days before vessel arrival.
  • Verify pre-funding approvals and escalate deviations for appropriate authorization.
  • Oversee vessel monitoring and service coordination, including change requests, while ensuring compliance with standard operating procedures.
  • Select and book suppliers and sub-agents, ensuring compliance with supplier governance standards.
  • Track and record expenses related to port calls.
  • Monitor global port calls and collaborate with operations to meet customer expectations.
  • Ensure cash-in-transit transactions follow company procedures.
  • Identify and suggest process improvements for efficiency and cost-effectiveness.
  • Manage DA handling (Proforma & Revised), ensuring accurate data entry and verification.
  • Register and follow up on complaints and non-compliance reports.

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