Case Management Coordinator

1 semana atrás

Porto Alegre, Rio Grande do Sul, Brasil beBeeProcessImprovement Tempo inteiro R$27.000
Job Description

We are seeking a detail-oriented Case Management Coordinator to join our team. This role will involve assisting with the intake and resolution of fraud-related cases, documenting return materials processes, and supporting the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows.

The ideal candidate will have a strong academic background in Business Analytics, Finance, Information Systems, or a related field, and possess excellent communication and organizational skills.

This is an excellent opportunity for a student to gain hands-on experience in a global company and develop their skills in process improvement, automation, and fraud prevention.

Key Responsibilities
  • Assist with the intake and triage of fraud-related case submissions;
  • Document return materials processes for traceability and evidence handling;
  • Support the creation and refinement of SOPs for fraud and marketing workflows;
  • Collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs;
  • Participate in testing and feedback for new platform features;
  • Help draft reports and identify opportunities for automation and process improvement.
Requirements
  • Pursuing a degree in Business Analytics, Finance, Information Systems, or a related field (penultimate or final year);
  • Strong academic performance and attention to detail;
  • Passionate about structured processes and operational efficiency;
  • Comfortable working across tools like Jira, Confluence, and Excel;
  • Curious about fraud prevention, financial crimes, and enterprise automation;
  • Proactive communicator with strong English skills (written and verbal).
Benefits
  • Paid internship;
  • Hands-on experience with a global company;
  • Mentorship, professional development, and networking opportunities;
  • Diversity & Inclusion: We are proud to be an equal opportunity employer.

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