Leader of Support Operations

Há 19 horas

Campo Grande, Mato Grosso do Sul, Brasil beBeeSupport Tempo inteiro US$180.000 - US$200.000
About the Job

We are looking for a highly skilled leader to head our support engineering team.

This role is ideal for someone with experience in technical support and leadership who can inspire and mentor their team.

The successful candidate will be responsible for:

  • Building and managing a high-performing team of support engineers.
  • Leading transformations of support workflows and decision-making processes.
  • Owning and optimizing core support processes.
  • Establishing performance metrics and ensuring high performance and efficient operations.
  • Ensuring compliance with service level agreements and maintaining customer retention.
  • Identifying training needs for the technical support team and providing resources for their growth.
  • Designing and implementing enterprise-grade support processes and service delivery models.
About the Team

We are a tight-knit group of professionals who work together to deliver high-quality results.

We value learning, growing, and making a meaningful impact.

We strive to raise the bar in everything we do.

What You'll Do
  • Develop a deep understanding of company products and services.
  • Learn about support tools, systems, workflows, and escalation processes.
  • Analyze existing KPIs.
  • BUILD strong relationships with your team and stakeholders.
  • Identify areas for improvement in ticket handling, response times, and escalation paths.
  • Meet regularly with direct reports and cross-functional leaders.
Within 6 Months
  • Establish clear roles, responsibilities, and expectations.
  • Introduce quality control measures to ensure excellence.
  • Develop a robust onboarding program to get new hires up to speed quickly.
  • Improve reporting and analytics dashboards to inform data-driven decisions.
  • Begin developing long-term strategies for support.
Requirements

5+ years of experience in technical support for enterprise software or SaaS platforms.

3+ years in leadership roles, with a proven ability to build and scale support organizations.

Exceptional communication skills, capable of distilling complex technical topics.

Deep expertise in enterprise SaaS platforms and cloud architectures.

Demonstrated ability to develop and execute enterprise-level strategies.

Flexibility and adaptability.

  • Expert Customer Support Professional

    Há 19 horas

    Campo Grande, Mato Grosso do Sul, Brasil beBeeSupport Tempo inteiro US$120.000 - US$170.000

    We are seeking a highly skilled Technical Support Engineer to join our team. As a global leader in cybersecurity, we protect the people, processes and technologies that drive modern organizations.About the RoleFalcon LogScale is changing the way people think about advanced log management and streaming observability. We're looking for an inspired and...

  • Director of Strategic Financial Planning

    Há 19 horas

    Campo Grande, Mato Grosso do Sul, Brasil beBeeFinancial Tempo inteiro US$100.000 - US$140.000

    Financial Operations LeaderThis is a rare opportunity to shape and optimize financial processes within a leading fintech organization.You will have the flexibility to work remotely from anywhere within the continental U.S. and drive innovation by implementing cutting-edge financial technologies.As a leader, you will be responsible for building...

  • Wastewater Operations Specialist

    Há 3 dias

    Campo Grande, Mato Grosso do Sul, Brasil beBeeWastewater Tempo inteiro US$80.000 - US$105.000

    Wastewater Operations SpecialistThe Wastewater Operations Specialist oversees the daily operations of a wastewater treatment plant, ensuring compliance with regulatory procedures and reporting practices. This includes managing sampling and testing systems, as well as the functionality of pumps, conveyors, blowers, and other treatment plant equipment.Key...

  • Data Operations Specialist

    Há 3 dias

    Campo Grande, Mato Grosso do Sul, Brasil beBeeDataAnalyst Tempo inteiro R$45.750 - R$84.425

    Job OpportunityOur organization seeks a Data Analyst to support the improvement of our data operations, focusing on process enhancement, automation, cost optimization, and infrastructure resilience.Key ResponsibilitiesAnalyze workflows to identify areas for improvement and create Key Performance Indicators (KPIs) / dashboards to measure progress.Drive...

  • Operational Support Specialist

    1 semana atrás

    Campo Grande, Mato Grosso do Sul, Brasil beBeeSupport Tempo inteiro R$35.473 - R$43.690

    Operational Support Specialist As a key member of our team, you will play a vital role in ensuring the seamless execution of daily activities. Under close guidance, you will complete various tasks to support the loading and unloading processes for trucks and other vehicles.Key Responsibilities: Release vehicles for pick-up and delivery Monitor and...

  • Business Development and Operations Expert

    Há 19 horas

    Campo Grande, Mato Grosso do Sul, Brasil beBeeOperations Tempo inteiro US$120.000

    Job OverviewThe Senior Partner Program Operations Specialist role involves overseeing the lifecycle of partner relationships, ensuring seamless onboarding, and effective management of inquiries.Key Responsibilities:Triage and respond to inbound partner inquiries efficiently.Monitor partner adherence to program requirements and manage stakeholder...

  • Financial Operations Manager

    Há 3 dias

    Campo Grande, Mato Grosso do Sul, Brasil beBeeManager Tempo inteiro R$80.000 - R$121.000

    Job OverviewThis is a unique opportunity to join our team as a Financial Operations Manager, where you will be responsible for managing the entity-wide Balance Sheet Reconciliation Process (BSRS). You will work closely with auditors and stakeholders to ensure compliance with internal and external regulations. As a key member of our financial operations team,...

  • Field Conservation Leader

    2 semanas atrás

    Campo Grande, Mato Grosso do Sul, Brasil beBeeLandscape Tempo inteiro US$45.000 - US$60.000

    Landscape Manager Job DescriptionJob Title:Landscape ManagerLocation:Campo Ma'an, CameroonAbout the Role:This role is responsible for planning, coordination, and management of landscape conservation activities. It ensures alignment with strategic vision while managing all aspects of program implementation.Planning and coordination of conservation activities...

  • Technical Support Engineer

    2 semanas atrás

    Campo Grande, Mato Grosso do Sul, Brasil buscojobs Brasil Tempo inteiro

    HojeGenesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp is a project in the...

  • Customer & Application Support Specialist

    Há 2 dias

    Campo Grande, Mato Grosso do Sul, Brasil buscojobs Brasil Tempo inteiro

    Overview The Division : OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique...