IT Support Specialist

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeInfrastructure Tempo inteiro R$600.000 - R$1.000.000
Job Title: IT Infrastructure Analyst

This position is responsible for providing IT support to an office and associated projects. The role involves assisting the IT Operations team with monitoring.

  • Offer support to both internal and offshore personnel, managing devices both remotely and in person.
  • Monitor the infrastructure, both onshore and offshore, ensuring its proper maintenance.
  • Order, set up, and assist in the installation, configuration, and upkeep of new devices.
  • Oversee the maintenance of conference rooms, equipment, and conduct regular checks of all workstations.
  • Keep the asset management control updated.

Key Responsibilities:

  • Collaborate with the Coordinator and Supply Chain to facilitate hardware and software procurement, shipping, and receiving.
  • Prioritize and manage cases effectively.
  • Collaborate with external vendors regarding support and technical issues.
  • Foster positive working relationships with external third-party vendors and stakeholders.
  • Propose enhancements to policies and procedures, and think innovatively to generate new concepts and developments.
  • Assist in ensuring that the solutions implemented are cost-effective.
  • Work closely with the Coordinator on deployments that encompass both hardware and software installations across multiple sites and FPSOs.
  • Escalate issues as necessary and maintain communication with the technical team.

Requirements:

  • Bachelor's degree in computer science or a relevant combination of education and experience.
  • Experience in a similar role, providing solid knowledge and hands-on experience with Microsoft Office, Windows 10 or equivalent software; network infrastructure; and server management.
  • Experience in network configuration.
  • Familiarity with Microsoft Intune, Azure, and O365, along with a good overall understanding of networks, software, and hardware.
  • Proficiency in English, both written and spoken.

Desirable Qualifications:

  • Previous experience in a similar role within the industry is an advantage.

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