Technical Support Specialist

Há 6 dias

Londrina, Paraná, Brasil beBeeCustomerSupport Tempo inteiro R$51.000 - R$87.000
Job Description

We are seeking a skilled and motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Your primary duties will include receiving, prioritizing, and managing service desk tickets using ServiceNow. You will also be responsible for troubleshooting and resolving hardware, software, and network problems, as well as providing direct support to users with system issues, access requests, password resets, and other general IT inquiries.

In addition, you will maintain detailed documentation of issues and solutions, and monitor service desk activity to ensure compliance with Service Level Agreements (SLAs).

Required Skills and Qualifications

To be successful in this role, you will need the following skills and qualifications:

  • Strong technical skills and knowledge of IT systems
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in MS Office, Teams, and ServiceNow
  • Desirable skills: Advanced Spanish language proficiency, experience with laptop/desktop (Windows), O365, and customer service
Benefits

As a valued member of our team, you will receive the following benefits:

  • Health insurance
  • Dental plan
  • Life insurance
  • Transportation vouchers
  • Meal/food voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 psychological assistance (24 hrs/day), legal, social, and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of certifications
  • Free TCS Learning Portal – online courses and live training
  • International experience opportunity
  • Discount partnership with universities and language schools
  • Bring Your Buddy – referral program
  • TCS Gems – recognition for performance
  • Xcelerate – free mentoring career platform
Others

At Tata Consultancy Services, we promote an inclusive culture and strive to provide equal opportunities to all candidates who meet our required knowledge and competency needs. We encourage anyone interested to build a career in our company to participate in our recruitment and selection process.

Our motto is Inclusion without exception.

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