
Support Specialist
Há 3 dias
We are seeking an experienced Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our users.
Your primary duties will include:
- Receiving, prioritizing, and managing service desk tickets using ServiceNow
- Troubleshooting and resolving hardware, software, and network issues
- Providing direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries
- Maintaining detailed documentation of issues and solutions
- Monitoring service desk activity and ensuring compliance with Service Level Agreements (SLAs)
Required Skills and Qualifications
- Fluent Spanish language skills
- Customer service experience in a technical environment
- Proficiency in Microsoft Office, Teams, and ServiceNow
Benefits
We offer a comprehensive benefits package, including:
- Health insurance
- Dental Plan
- Life insurance
- Transportation vouchers
- Meal/Food Voucher
- Childcare assistance
- Gympass
- TCS Cares – free psychological assistance
Others
We are committed to creating an inclusive work environment where everyone can thrive. We welcome applications from candidates who share our values and are passionate about delivering exceptional service.
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