IT Support Specialist

Há 2 dias

Londrina, Paraná, Brasil beBeeCustomerSupport Tempo inteiro R$45.000 - R$55.000

We are a global service provider seeking talented professionals to join our team of support specialists.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow.
Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems. Analysts may guide users through problem-solving steps or escalate issues to higher support levels when necessary.
User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries.
Documentation: Maintain detailed documentation of issues, solutions.
Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs).

Requirements
  • MS Office proficiency
  • ServiceNow certification
  • Excellent customer service skills
Benefits
  • Comprehensive health insurance package
  • Dental plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • Psychological assistance program
  • Certification reimbursement
  • Free online training platform
What We Offer
  • International experience opportunities
  • Partnerships with universities and language schools
  • Bring Your Buddy referral program
  • Xcelerate mentoring career platform

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