
Lead Community Engagement Specialist
Há 4 dias
We are seeking a charismatic and engaging Online Community Lead to host daily bingo sessions, promote site-wide promotions, and foster a strong presence within our Bingo product. This role involves driving engagement, entertainment, and community interaction through live chat, as well as promoting relevant content across all verticals.
As an Online Community Lead, you will be responsible for hosting daily bingo sessions with live chat, building rapport with regular players, and creating a welcoming environment for new users. You will also develop and run structured chat-based promotions, address inappropriate language or conflict in a balanced and respectful manner, and monitor player sentiment in chat for signs of distress or problem gambling.
In addition to these duties, you will log all Responsible Gambling-related comments and actions in a tracker, coordinate with the Customer Support/Responsible Gambling team to escalate cases for welfare checks or interventions, collect and analyze player feedback and recurring issues, and collaborate with the product team to refine promotions based on player suggestions. You will also work closely with the marketing teams to deliver engaging and conversion-driven promotional bingo rooms and help identify areas of opportunity or friction in the user journey based on live chat insights.
Requirements:
- Confident communicator with a warm and engaging chat presence
- Strong organizational skills and ability to log incidents and follow escalation paths
- Creative thinker able to design new community games and events
- High level of discretion and player empathy when handling sensitive conversations
Why Work With Us?
At our organization, we're not just about work—we're about passion, innovation, and community. Joining us means you'll be part of a team that celebrates creativity, supports professional growth, and values every voice. We offer:
- Competitive salary and benefits package
- Growth and development opportunities
- Creative and collaborative environment
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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