Customer Engagement Team Lead

Há 4 dias

Mato Grosso, Brasil beBeeTeamLeader Tempo inteiro R$6.000 - R$9.000

Job Title
As a Team Leader for Customer Engagement, you will oversee and support a team of customer service representatives, ensuring exceptional service delivery and customer satisfaction. They handle escalated queries, provide guidance and training to team members, and collaborate with other departments to enhance service processes.

Job Description:
  • Ensure complex customer issues are resolved in a timely manner and provide first-line escalation support.
  • Facilitate resolutions to customer queries and issues while striving for a single point of truth across all channels.
  • Conduct engaging induction training for new joiners and ensure updated training materials and modules.
  • Drive innovation by improving the training program and tailoring it to our needs.
  • Be the primary point of contact for Customer Engagement Associates.
  • Contribute to ongoing improvements in Customer Engagement team performance.
  • Participate in hiring processes for new Customer Engagement Associates.
  • Support and leverage the Customer Engagement infrastructure.
  • Participate in planning customer engagement initiatives.
  • Implement everyday process improvements.
  • Participate in quarterly assessments and discuss assigned projects.
Requirements:
  • Strong verbal and written communication skills in English (Japanese is an asset).
  • Proven track record in people management.
  • Experience in the gaming industry is beneficial.
  • Lead and motivate your team by example.
  • Bring positive energy and a can-do attitude.
  • Multitask while staying focused.
  • Promote collaborative teamwork.
  • Work independently and with others.
  • Perform well under pressure with strong organizational skills.
Why Work With Us?

Silverspin values creativity, supports professional growth, and celebrates diversity. We offer competitive salary and benefits, growth opportunities, and a creative and collaborative environment.

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