Senior Community Manager

Há 6 dias


São Paulo, São Paulo, Brasil Fanatee Tempo inteiro
About the Role

We are seeking a highly skilled and enthusiastic Senior Community Manager to join our team at Fanatee. As a key member of our community management team, you will be responsible for creating and improving our games, focusing on player needs and delivering exceptional gaming experiences.

Key Responsibilities
  • Player Insights: Identify player needs, recognize different audiences, and games to create tailored experiences.
  • Process Enhancement: Utilize AI to enhance community management processes, improving efficiency and effectiveness.
  • Feature Analysis: Analyze and present highlights from new features and game versions, providing valuable insights to decision-makers.
  • Issue Communication: Communicate product issues to other teams, seeking solutions and improvements.
  • Process Creation: Develop processes to bring agility and effectiveness to community management tasks.
  • Efficiency Improvement: Create processes to ensure efficiency in activities related to other areas and propose improvements to existing ones.
  • Reporting: Present reports with findings, recommendations, and customer insights to decision-makers.
  • Market Analysis: Analyze product impact on the market, making benchmarks related to the area's topics.
  • Inter-Team Communication: Contact other areas within the company to exchange information.
  • Performance Studies: Conduct performance, behavioral, and market trend studies to impact games.
  • Player Relationship: Maintain good relationships with players to gather insightful, qualitative feedback.
Requirements
  • Fluent English
  • Bachelor's Degree
  • Analytic Skills and strategic thinking
  • Enthusiasm for New Technologies and AI innovations
  • Good Interpersonal Communication
  • Process View and organizational skills
  • Ability to Connect Insights, stratify data, and identify trends/correlations
  • Customer-Centric Orientation
  • Knowledge in Office Suite and G Suite
  • Residence in São Paulo
Bonus Points
  • Knowledge in Other Languages
  • Understanding of Agile Methodologies
  • Familiarity with the Gaming Industry
  • Love for Games, particularly word and trivia games
  • Previous Experience in Data Analysis
About Fanatee

Fanatee is a mobile gaming startup founded in 2013. Our goal is to enable people to play our games anytime, anywhere. We believe quality is the key to success.

Our creative processes are well-planned and carefully detailed, and our talent lies in turning great ideas into great businesses: our games have hit over 250M downloads worldwide.

We believe a diverse work environment contributes to an increasingly responsible society that values differences. Our dream allows us to do what we love most: work with talented, passionate people and give them the opportunity to achieve goals as big as they can dream of.



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