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Customer Support Associate
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Job Title: Customer Support Associate
About the JobThis is a customer-focused role that requires excellent communication and problem-solving skills. The ideal candidate will be able to provide timely and effective support to customers, both through phone and email.
Key Responsibilities:- Prestar suporte administrativo ao cliente, informar ou solucionar eventuais problemas relativos a pendências, devoluções, atrasos em entrega, etc;
- Verificar junto aos setores de expedição, planejamento e produção a posição dos pedidos colocados e comunicar o cliente;
- Atender solicitações de serviços por parte dos clientes;
- Lançar os pedidos colocados e atendidos em formulário apropriado ou sistema;
- Liberar pedidos para emissão de faturamento;
- Coletar informações para emissão de pedidos, inclusive confirmar dados cadastrais dos clientes.
- Ensino superior em curso;
- Pacote Office completo;
- Inglês desejável;
- Prévia atuação com atendimento ao cliente;
- Disponibilidade para atuação híbrida em São Paulo - SP.
We are a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, we ensure that every connection counts.
