Senior Blue Yonder AMS Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil Blend It Tempo inteiro

This position provides Application Managed Services (AMS) and minor projects for Blue Yonder. The ideal candidate should have +3 years of experience in AMS Support and possess excellent technical skills, strong analytical thinking, and effective communication abilities.

Responsibilities:

Technical Support: Provide first and second-level technical support for Blue Yonder's Advanced Planning and Scheduling (AMS) software. Investigate reported issues, identify root causes, and implement solutions to ensure smooth functioning.

Communication: Interact with customers, end-users, and internal teams to gather information, understand requirements, and communicate resolutions effectively.

Documentation: Create and maintain detailed documentation of support cases, troubleshooting steps, and solutions to build a knowledge base for future reference.

Collaboration: Work closely with development and product teams to escalate critical issues, provide feedback on product improvements, and contribute to continuous improvement initiatives.

Training: Conduct training sessions for end-users to enhance their understanding of Blue Yonder AMS software and optimize its utilization.

Monitoring and Maintenance: Proactively monitor system performance, identify potential issues, and implement preventive measures to ensure optimal performance.

Upgrades and Patching: Assist in planning and executing software upgrades, patches, and enhancements, ensuring minimal disruption to operations.

Incident Management: Track incidents, service requests, and change requests to meet SLAs. Manage meetings and conference bridges.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field
  • Previous experience in technical support, preferably with expertise in Blue Yonder's AMS or similar supply chain and warehouse management software
  • Proficient in troubleshooting, SQL queries, and system analysis
  • Familiarity with Blue Yonder's software suite is highly desirable
  • Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders
  • Strong analytical and problem-solving skills with the ability to think critically and find innovative solutions
  • Ability to collaborate with cross-functional teams and work in a fast-paced environment
  • Mandatory requirements: Good communication English skills, experience in AMS GLOBAL project support - N2 and N3 support and improvement, 100% remote work, and availability from 09am to 18pm Brazil time

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