Institutional Clients Support Specialist

Há 4 dias

São Paulo, São Paulo, Brasil beBeeTrading Tempo inteiro R$60.000 - R$85.000

We are seeking a skilled professional to fill the role of Institutional Clients Support Specialist. As a key interface between clients and internal teams, this individual will be responsible for ensuring seamless trading workflows and real-time resolution of execution issues.

The ideal candidate will have strong knowledge of trade lifecycle, electronic trading systems (FIX, APIs, OMS/EMS), and hands-on experience with equities and fixed income trading.

Additionally, the successful candidate will possess excellent problem-solving skills, ability to perform under pressure in fast-paced environments, and strong interpersonal and communication skills with a client-first mindset.

Key Responsibilities:
  • Provide daily support for institutional clients across the Americas, covering trade execution, platform functionality, and post-trade services.
  • Act as a technical liaison for Sales and Relationship Management teams, assisting with onboarding, demos, and training.
  • Troubleshoot and resolve issues related to FIX/API integrations, account setup, market access, and trade flows.
  • Monitor and manage real-time trade exceptions and escalations, ensuring timely resolution.
Requirements:
  • 5+ years in trading support, electronic trading, or operations at a broker-dealer, fintech, or trading platform.
  • Strong knowledge of electronic trading systems (FIX, APIs, OMS/EMS).
  • Hands-on experience with equities and fixed income trading.
  • Fluency in English, Portuguese, and Spanish (written and spoken).
  • Excellent problem-solving skills, ability to perform under pressure in fast-paced environments.
  • Strong interpersonal and communication skills with a client-first mindset.
Benefits:
  • Opportunity to work with a global team in a dynamic and fast-paced environment.
  • Chance to develop expertise in electronic trading systems and workflow optimization.
  • Promotion opportunities within the company.

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