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Customer Engagement Expert
2 semanas atrás
Job Title: Customer Engagement Expert
Job DescriptionWe are seeking a highly skilled and experienced Customer Engagement Expert to join our team. As a key member of our customer-facing department, you will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving long-term business growth.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build trust and rapport with clients from diverse backgrounds. A proven track record of success in customer-facing roles, preferably in a SaaS environment, is essential. Knowledge of digital marketing and advertising principles is also beneficial.
Key Responsibilities:- Develop and execute comprehensive customer engagement strategies to drive adoption and retention.
- Provide exceptional support and guidance to clients, ensuring they achieve maximum value from our products and services.
- Collaborate closely with cross-functional teams to identify and address client needs, develop solutions, and deliver results.
Requirements:
- 4+ years of experience in customer-facing roles, such as customer success, account management, or strategic consulting.
- Strong understanding of digital marketing and advertising principles.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients.
- A university degree in Business, Marketing, Engineering, or related fields; MBA preferred.
Our company offers a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
What We Offer:• Access to 16,000+ online courses on the LinkedIn Learning platform for continuous skill enhancement.
• Opportunities to share knowledge and expertise through training and workshops.
• A paid Spotify account subscription for relaxation and creativity.
• A diverse and inclusive work environment with an international team.
• A hybrid working model that balances flexibility and collaboration.
• The chance to work in a rapidly growing industry shaping the future of customer experiences.
Join Our Team:
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. If you are a motivated and results-driven individual looking for a challenging and rewarding role, we encourage you to apply.
