Key Role in Customer Engagement

Há 7 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$70.000 - US$120.000
Unlock Customer Success

A key role in our organization is to deliver exceptional support to customers, ensuring their complete satisfaction with our products and services.

As a Customer Success Manager, you will be responsible for providing comprehensive support to LATAM customers, focusing on value realization, solution engineering, and product adoption. Your goal will be to retain and grow our business through effective customer success management.

  • Develop Success Plans to drive product adoption and help customers achieve their business outcomes.
  • Conduct health checks to develop an intimate understanding of your customers' businesses.
  • Build a network of champions within each account through education, coaching, and strong influencing skills.
  • Represent our customers as a trusted advisor, advocate, and marketing thought leader/subject-matter-expert, conducting regular executive business reviews.
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
  • Be an expert on trends and best practices for digital marketing and analytics.
  • Enlighten our customers with insights gleaned from their own data and industry trends.
  • Ensure customers get maximum value from our platform by leveraging its full functionality.
  • Liaison between your customers and all the internal teams.
  • Handle customer concerns with confidence, putting them at ease.
Requirements:

To excel in this role, you should have the following qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Technology, Marketing, Business, or related fields.
  • Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager.
  • Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools.
  • Knowledge and understanding of APIs, SDKs, and data analytics tools.
Desirable Skills:

The following skills are highly desirable but not essential:

  • Understanding of customer lifecycle, retention strategies, and campaign management.
  • Post-Graduation MBA – Marketing, PGDM, Diploma courses in Digital Marketing.
Measures of Success:

The following metrics will be used to measure the success of this role:

  • Retention Rates: Client renewal and churn rates.
  • Product Adoption: Depth and breadth of platform features utilized by clients.
  • ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform.
  • Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback.
  • Expansion: Measured through upsell & cross-sell of our platform.
Reporting Line:

This role reports directly to the Director - Customer Success.

Our team is passionate about technology and its impact on the high-growth mobile technology space. We believe in nurturing growth and curiosity, empowering our employees to contribute their unique perspectives to our workplace.

  • Customer Engagement Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    **We help the world run better****Summary**As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers.Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In...

  • Customer Engagement

    3 semanas atrás

    São Paulo, São Paulo, Brasil bioM?rieux BV Tempo inteiro

    Job Description Organon recently announced the formation of the Digital & Commercial Strategy (DCS) organization with the mission to power Organon's growth through innovative, global commercial strategies combined with next generation digital capabilities.The Customer Engagement & Digital Excellence (cEDGE) team, within DCS, is accountable for uniting local...

  • Customer Engagement Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeBusiness Tempo inteiro R$82.000 - R$127.000

    We are seeking a highly skilled Customer Engagement Manager to join our dynamic team.This exciting role involves working closely with customers to guide them through their business journey, ensuring their satisfaction and retention. The successful candidate will be responsible for overseeing key customer milestones, from deal signature through system...

  • Senior Customer Engagement Strategist

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeCustomerEngagement Tempo inteiro

    Job Opportunity This position provides a platform for growth and innovation, enabling the development of customer engagement strategies in South America. Main Responsibilities: Drive post-sales initiatives, encompassing onboarding, consulting, and ongoing support, to ensure successful adoption and utilization of solutions. Collaborate closely with sales,...

  • Digital Customer Engagement Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    **What we offer****Summary**As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers.Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate...

  • Customer Engagement Manager

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeEngagement Tempo inteiro R$60.000 - R$145.000

    Customer Engagement Manager">Are you ready to take on a new challenge in customer relationship management? In this role, you will be responsible for planning and coordinating the execution of a comprehensive CRM strategy that drives engagement across multiple channels. Your focus will be on creating high-value interactions with customers and improving...

  • Customer Engagement Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

    7+ years of relevant experience delivering complex business and/or organisational transformation projects, 5+ years in a customer facing role, 5+ years in professional consulting - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field - Demonstrated ability to develop project management processes and reporting...

  • ECS Digital Customer Engagement Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Requisition ID: Work Area: Consulting and Professional ServicesExpected Travel: 0 - 10%Career Status: GraduateEmployment Type: Regular Full TimeCareer Level: T1Hiring Manager: Samuel RochaRecruiter Name: Thais NadimAdditional Locations:ECS Digital Customer Engagement Manager (dCEM)About The TeamThe SAP Enterprise Cloud Services (ECS) organization is a...

  • Chief Customer Engagement Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeStrategic Tempo inteiro R$90.000 - R$120.000

    Technical Account ManagerThis role is responsible for building strong relationships with our premier support customers. As a Technical Account Manager, you will work closely with customers to provide proactive and strategic guidance on their support requests. This includes collaborating with key stakeholders at the customer to determine their critical needs;...

  • Customer Engagement Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeIntegration Tempo inteiro R$85.000 - R$115.000

    Driving Customer SuccessAbout the RoleYou will play a vital role in driving successful adoption and utilization of our Integration Platform as a Service (iPaaS) solutions. You will be a trusted advisor to B2B customers, guiding them through their integration journey and ensuring they achieve maximum value from their investment.Key ResponsibilitiesOnboarding...