Head of Customer Experience

Há 21 horas

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$53.000 - R$80.612
Customer Support Team Lead

We're on a mission to make money without borders the new normal. You can be part of that mission by leading our customer support team in São Paulo, defining its culture and helping it grow.

The ideal candidate is passionate about delivering an exceptional customer experience, creating opportunities for their team members, and working in a transparent and autonomous environment.

  1. This includes managing a talented team of customer support representatives, coaching and mentoring them to achieve exceptional results and provide world-class service to our customers.
  2. You'll work closely with cross-functional teams, such as sales and product development, to ensure seamless communication and collaboration.
  3. The right individual will thrive in a dynamic and fast-paced environment, embracing change and driving innovation while maintaining high levels of professionalism and integrity.

Required Skills and Qualifications:

  • Proven leadership experience in customer-facing roles, preferably in a similar industry or company.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external partners.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.

Benefits:

  • A competitive salary and benefits package, including health insurance and retirement plan contributions.
  • A generous stock option program, allowing you to share in the company's success.
  • Opportunities for professional growth and development, including training and education programs.

Others:

We offer a unique and inclusive work environment that values diversity, equity, and inclusion. Our team members enjoy flexible working arrangements, including remote work options and flexible hours. We also prioritize employee well-being, offering access to mental health resources and wellness programs.

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