Customer Support Specialist

Há 5 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$1.500 - US$1.800
Job Title: Technical Service Consultant JrJob Description:

We are seeking an exceptional individual to join our team as a Technical Service Consultant Jr. In this dynamic role, you will provide top-notch customer support via email, chat, and phone, while also contributing to global operations.

  • Deliver timely and professional assistance to customers, ensuring their needs are met with utmost care and attention.
  • Dive into product knowledge and assist with scanner setup, programming, and troubleshooting, escalating complex cases when necessary.
  • Maintain accurate records of customer interactions, including updates on case resolutions.
  • Enhance the internal Knowledge Base by updating content for recurring issues and fixes.

Main Responsibilities:

  • Helpdesk Support:

  • Offer expert guidance to customers via various communication channels, guaranteeing swift and efficient resolutions.
  • Stay up-to-date with product details and effectively troubleshoot scanner-related issues.
  • Craft clear and concise solutions to escalate complex cases, while maintaining regular follow-ups.
  • Accurately document customer logs and records.
  • Promote seamless customer experience through effective problem-solving and issue resolution.

Key Requirements:

  • Nearly perfect English skills (C1+ minimum) for both written and verbal communication.
  • A minimum of 3 years of experience in customer-facing or similar support roles.
  • Exceptional organizational and multitasking abilities.
  • A proven track record of taking ownership and following through on tasks.
  • Strong resourcefulness and problem-solving skills.
  • Intermediate Microsoft Office proficiency, especially Excel and Outlook.
  • Bonus: Familiarity with Amazon Seller Central or technical backgrounds is a plus.

Why Join Our Team?

We offer a collaborative work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.

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