Inbound Program Analyst, FBA

Há 4 dias


Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
About the Role

We are seeking a talented Inbound Analyst to support Marketplace operations and expansion in Brazil. As a key member of our Inbound team, you will be responsible for Self-shipment Inbound mode, owning metrics, building processes, and handling complex cases.

Key Responsibilities
  • Own metrics for Seller Self-shipment mode.
  • Collaborate with FC and Ops Support teams to ensure process, SLAs, and improvements.
  • Identify gaps and pain points in existing processes and drive improvements.
  • Establish performance management mechanisms and track operations performance on a day-to-day basis.
  • Partner with key stakeholders like operations, transportation, and commercial to deliver the best solution for our partners.
About the Team

Our Inbound team is a dynamic and innovative group that is passionate about problem-solving and operational excellence. We are a team player with good rapport with stakeholders, and we are looking for someone who shares our values and is eager to make a difference in Amazon's Brazil Marketplace team.

Requirements
  • Demonstrated skill and passion for problem-solving and operational excellence.
  • Strong ownership and ability to bring a seller's perspective to the internal team.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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