Technical Leadership Position

Há 4 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeLeader Tempo inteiro US$100.000 - US$125.000
Technical Leadership Opportunity

We are seeking an experienced Technical Manager to lead our Support Engineering team.

The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to motivate and guide a team of engineers.

The role involves managing a professional support team, including skills development and performance management. You will also be responsible for operational control, shift scheduling, and accountability for key performance indicators (KPIs).

Additionally, you will ensure that all customer cases are responded to within the SLA, and in a professional manner. You will act as the customer escalation contact, and ensure that such escalations are addressed appropriately.

You will also be accountable for customer satisfaction, contribution to the support knowledge base, and continuous improvement to the team's processes and support service delivery.

Hire, develop, and train support team members to match business requirements. Work with the leadership team to drive growth and transformation initiatives.

Requirements:
  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written)
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies
  • Proven track record of contributing to Open Source projects
  • Software development experience
  • Experience in working in support organizations
  • Hands on experience with Canonical's products
What We Offer:
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events
About Us:

At our company, we are committed to fostering a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.

Whatever your identity, we will give your application fair consideration.

Join us in shaping the future of software development and innovation.

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