Latin America Regional Process Lead

1 semana atrás

São Paulo, São Paulo, Brasil beBeeService Tempo inteiro R$120.000 - R$170.000
Regional Service Owner

Amgen is recruiting for a Regional Service Owner to play a key role in the execution of global Procure to Pay process (P2P) in LATAM Region. This role is responsible for partnering with functional leadership and super users to understand requirements, support issue resolution, and drive improvements.

Key Responsibilities
  • Deliver service excellence to internal and external customers and stakeholders across P2P process for the LATAM region.
  • Collaborate with functional leads and super users to understand requirements and priorities impacting P2P process in the region.
  • Drive stakeholder satisfaction through identifying and implementing continuous improvement opportunities.
  • Manage issues and drive escalations as needed, including proper resolution. Partner with the Procure to Pay operations team to develop interim and permanent solutions.
  • Lead projects to drive improvements across P2P process. Engage relevant stakeholders to help drive successful delivery.
  • Understand change impacts on end users of all changes across Procure to Pay (Process & Technology) to develop effective change management plan.
  • Communicate effectively with the region, including conducting regional update calls to end users and setting strategy for end user engagement.
  • Partner with other regional service delivery owners to deliver on global improvement projects.
  • Provide metrics and reporting analytics to regional finance teams to ensure tracking of service quality and staff performance markers are within expectations.
  • Ensure compliance to internal and external policies, regulations, and laws within the Procure to Pay process.
  • Deliver support and training to the region on global Procure to Pay services.
  • Managerial oversight and development of staff members.
Requirements
  • Bachelor's degree in business or highly quantitative discipline.
  • 5+ years' experience in Procure to Pay processes.
  • Advanced English language proficiency.
  • Differential Spanish language skills.
  • Experience in managing stakeholders through change.
  • Ability to prepare executive communication, including written and oral presentations.
  • Demonstrated experience in process and service management.
  • Excellent data-driven problem-solving and analytical skills with ability to bring structure to vaguely defined problems.
  • Ability to influence at all levels with customer-facing mindset.
  • Ability to take initiative and work within an autonomous environment.
  • 2 years of managerial experience directly managing people or leadership experience leading teams, projects, programs, or directing resource allocation.

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