Technical Support Specialist

Há 2 dias

Belo Horizonte, Minas Gerais, Brasil beBeeDevelopment Tempo inteiro US$4.000 - US$6.000
Support Developer Job Description

As a Support Developer at our organization, you will play a vital role in providing technical support to our customers. This is an exciting opportunity to work with cutting-edge technologies and contribute to the success of our team.

Job Responsibilities:

  • Provide first-level technical support to customers, troubleshooting critical issues and escalating as needed;
  • Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
  • Engage with Product Management and business partners on system capability, design, and solutions;
  • Work with Development to ensure technical requirements, best practices, performance, and security;
  • Support Project Management with effort estimates, planning, and removing technical roadblocks;
  • Develop key system components, identify reusable modules, and optimize delivery time;
  • Research platform capabilities and opportunities for the eCommerce roadmap;
  • Perform code analysis, develop patches, and implement new platform features;
  • Participate in code reviews, unit testing, and technical validation of updates.

Requirements:

  • 2+ years of Shopify development experience, with knowledge of Shopify Plus;
  • Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
  • Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
  • Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
  • Experience troubleshooting site issues using various tools (commercial/open-source);
  • Strong problem-solving, analytical skills, and attention to detail;
  • Experience with page performance optimization and secure development practices;
  • Knowledge of front-end caching, CDNs, and request-response flow;
  • Familiarity with ticketing systems like Jira;
  • Strong verbal and written communication skills;
  • Ability to work independently and collaboratively in a team;
  • Patient, empathetic, and customer-first mindset;
  • Continuous learning mindset and adaptability to new technologies and procedures;
  • Upper-Intermediate English level.

Nice to Have:

  • Previous experience in customer service or technical support is a plus;
  • Salesforce Cloud experience.

Benefits:

  • Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
  • Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
  • Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Next Steps:

The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.

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