Travel Industry Support Professional
Há 7 dias
About Us
At Accor Hotels, we are a global leader in hospitality, welcoming you as you are and offering opportunities to grow and learn every day. Our goal is to make work purposeful, so that during your journey with us, you can continue to explore the limitless possibilities of our industry.
Job Overview
We are seeking a highly organized and detail-oriented Travel Industry Support Professional to join our team. The successful candidate will be responsible for providing administrative support, scheduling meetings, managing client databases, and serving as the first point of contact for clients and potential customers.
Key Responsibilities
- Administrative Support: Assist with daily tasks such as answering phones, responding to emails, and managing office correspondence.
- Scheduling and Organization: Schedule and organize meetings, appointments, and travel itineraries for sales staff.
- Data Management: Maintain and update client databases, sales records, and filing systems.
- Customer Service: Serve as the first point of contact for clients and potential customers, providing information on travel packages, offers, and destinations.
- Inquiry Handling: Handle inquiries, follow up on leads, and provide necessary information to ensure customer satisfaction.
- Conflict Resolution: Assist in resolving customer complaints or redirect them to the appropriate sales representative.
- Presentations and Materials: Prepare and distribute sales presentations, promotional materials, and proposals.
- Team Collaboration: Collaborate with the sales team to monitor customer bookings, sales trends, and commission reports.
- Supplier Liaison: Coordinate with travel agencies, hotels, airlines, and other tourism partners to ensure smooth transactions.
- Communication: Liaise between sales staff, customers, and other departments to ensure smooth communication.
- Travel Booking: Manage travel bookings and packages for customers, coordinating with suppliers and tour operators.
- Event Planning: Assist in organizing and participating in tourism fairs, conferences, and promotional events.
- Reporting: Prepare sales reports, activity logs, and presentations for management.
- Inventory Management: Monitor inventory of sales materials (brochures, catalogs, etc.) and reorder when necessary.
Requirements
- Educational Background: A diploma or degree in tourism, business administration, or a related field is often preferred.
- Communication Skills: Excellent verbal and written communication, with the ability to engage professionally with clients.
- Organizational Skills: Strong multitasking abilities and attention to detail in managing records and scheduling.
- Computer Proficiency: Familiarity with office software (e.g., MS Office Suite), CRM systems, and booking platforms.
- Teamwork: Ability to work collaboratively with sales teams and other departments.
- Customer Service: A customer-oriented attitude and the ability to handle client inquiries efficiently.
- Tourism Industry Knowledge: Basic understanding of tourism products, travel logistics, and customer preferences in the travel industry.
- Language Proficiency: Fluency in English is crucial for communicating with international clients, suppliers, and travel partners.
Compensation
The estimated salary for this position is approximately $45,000 - $60,000 per annum, depending on experience and qualifications.
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