BR Customer Service Lead

Há 4 dias


São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro
Role Overview

Sporty Group is seeking a BR Customer Service Lead to lead our customer service operations in Brazil. As a key member of our team, you will be responsible for acting as the main point of contact for customer service related topics, establishing customer service practices and procedures, and leading and overseeing customer service operations across all available channels.

Responsibilities
  • Collect, analyze, and interpret consumer data from various sources, including surveys, interviews, focus groups, and customer support channels.
  • Lead the execution of user research, including direct communication with users, and drive proactive initiatives for continuous customer feedback.
  • Take full ownership of customer issues and follow problems through to resolution, ensuring timely resolution across our channels.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Keep records of user interactions, process user accounts, and file documents.
  • Main point of contact in BR for all customer service related topics.
  • Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our product.

Requirements
  • Strong experience in customer service and market research.
  • Experience in the gambling industry is preferred.
  • Fluency in English and Portuguese skills (written/spoken).
  • Strong quantitative and analytical skills, capacity to read and interpret data.
  • Ability to think strategically, deal with complexity, and work together within a team.

About Sporty Group

Sporty Group is a global, multicultural organization that offers stability and security to our team members. We prioritize creating value for users, acting in the long-term interests of Sporty Group, and focusing on product improvements and innovation.


  • Customer Service Lead

    4 semanas atrás


    São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro

    Customer Service LeadSporty Group is a leading entertainment platform, and we're looking for a skilled Customer Service Lead to join our team in Brazil. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and driving customer satisfaction.Key...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    We are looking for a skilled Customer Service Lead to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for leading our customer-facing staff and ensuring that every guest has an exceptional experience.The ideal candidate will have a passion for delivering outstanding customer service and a proven track...

  • Customer Service Team Lead

    4 semanas atrás


    São José dos Campos, São Paulo, Brasil Edrone Brasil Tecnologia LTDA Tempo inteiro

    Job Title: Customer Service Team LeadJoin our team at Edrone Brasil Tecnologia LTDA as a Customer Service Team Lead and take on a challenging role that requires strong leadership and customer service skills.About the Role:We are seeking a highly motivated and experienced Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will...

  • Customer Service Team Lead

    3 semanas atrás


    São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Career Opportunity at TeleperformanceWe are seeking a skilled Operations Supervisor to join our team in a dynamic Call Center environment. As a key member of our leadership team, you will be responsible for leading and motivating service teams to deliver exceptional customer service.Key Responsibilities:• Lead and motivate service teams to ensure...

  • Team Lead

    4 semanas atrás


    São Paulo, São Paulo, Brasil TA Connections Tempo inteiro

    Job Title: Team LeadWe are seeking a highly skilled Team Lead to join our team at TA Connections. As a Team Lead, you will be responsible for leading the customer service team, ensuring 24/7 support, and implementing operational tools and best practices.Responsibilities:Lead the customer service team to provide exceptional support to our clients.Develop and...


  • São Paulo, São Paulo, Brasil TA Connections Tempo inteiro

    Job Title: Team LeadJob Type: EffectiveWorkplace: São Paulo - SPWork Model: OnsiteBusiness Unit: TA ConnectionsLocation: Congonhas - SPResponsibilities:Lead the customer service team to ensure seamless support for crew and DPax operations.Develop and implement schedules to guarantee 24/7 support coverage.Collaborate with the team to achieve exceptional...


  • São Paulo, São Paulo, Brasil Ta Connections Tempo inteiro

    Job SummaryAs a Senior Customer Service Team Lead at Ta Connections, you will be responsible for leading a team of customer service professionals in supporting crew and DPax operations. You will work closely with Ops Senior leadership to implement operational tools and best practices, and collaborate with Account Management Leader to understand client needs...

  • Customer Service Team Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiro

    About the Role:As a Customer Service Team Lead at Gravity Interactive, Inc., you will play a critical role in managing our customer service operations, ensuring customer satisfaction, and providing exceptional support.Key Responsibilities:Resolve user inquiries, disputes, and complaints, ensuring high levels of customer satisfaction.Collect, investigate, and...


  • São Paulo, São Paulo, Brasil TA Connections Tempo inteiro

    Job SummaryTA Connections is seeking a highly skilled and experienced Team Lead to join our Customer Service team. As a Team Lead, you will be responsible for leading a team of customer service representatives, ensuring 24/7 support, and working closely with Ops Senior leadership to implement operational tools and best practices.ResponsibilitiesLead a team...

  • Customer Support Team Lead

    3 semanas atrás


    São Paulo, São Paulo, Brasil Third-Party Job Posts Tempo inteiro

    Customer Support Lead Job DescriptionAt Cloudbeds, we're seeking a highly skilled Customer Support Lead to join our team. As a key member of our customer support leadership, you'll play a vital role in building a team of elite customer support coaches.Key Responsibilities:Lead and manage frontline customer support teams to deliver exceptional customer...

  • Customer Service Director

    4 semanas atrás


    São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro

    Sporty Group is a leading online platform with a strong presence in the global market.Customer Service LeadBrazilAs a key member of our team, you will be responsible for overseeing customer service operations, establishing best practices, and ensuring exceptional customer experiences.Key Responsibilities:Act as the primary point of contact for customer...


  • São Paulo, São Paulo, Brasil Sap Tempo inteiro

    About the RoleThe SAP Enterprise Cloud Services organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide. As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center (PC3) is a shared services organization dedicated to managing service delivery at...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Customer Partnership Lead for Financial ServicesThe Amazon Web Services Professional Services team is seeking a highly experienced Customer Practice Manager (CPM) to lead significant customer programs during the solution and pursuit stages. The successful candidate will develop and execute a long-term Professional Services strategy with customers, leveraging...

  • Customer Service Team Lead

    4 semanas atrás


    São José dos Campos, São Paulo, Brasil Edrone Brasil Tecnologia Ltda Tempo inteiro

    Job Title: Customer Service Team LeadAt Edrone Brasil Tecnologia Ltda, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service department, you will be responsible for ensuring high customer satisfaction through all channels, offering a clear, humanized, and objective service.Key...

  • Customer Collaboration Lead

    3 semanas atrás


    São Paulo, São Paulo, Brasil Kimberly-Clark Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Customer Collaboration Lead to join our team at Kimberly-Clark. In this role, you will be responsible for building and maintaining strong collaborative relationships with key global customers to ensure supply chain visions are aligned and best practices are implemented.Key ResponsibilitiesDevelop...

  • Customer Service Team Lead

    4 semanas atrás


    São Paulo, São Paulo, Brasil Betsson Ab Tempo inteiro

    Customer Service Team LeaderAs Betsson continues to expand its presence in Latin America, we are seeking a highly skilled Customer Service Team Leader to join our team in Sao Paulo. This is an exciting opportunity to be part of a seamless Customer Service function, working towards achieving our goal of delivering the best Customer Experience. With a focus on...


  • São Paulo, São Paulo, Brasil Ta Connections Tempo inteiro

    Job SummaryThe Customer Service Airlines Team Lead will oversee and manage the crew and distressed passenger customer service team. The Team Lead is responsible for maintaining the proper level of staffing to support clients, for maintaining metrics to monitor the team's performance, and their schedules to meet operational Service Level Agreements.Key...

  • Customer Service Supervisor

    4 semanas atrás


    São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Teleperformance Operations Supervisor Job DescriptionTeleperformance is seeking an experienced Operations Supervisor to lead our customer service team in Lapa, SP. As a key member of our team, you will be responsible for motivating and guiding service teams to deliver exceptional customer experiences.Key Responsibilities:Lead and motivate service teams to...


  • São José dos Campos, São Paulo, Brasil Edrone Brasil Tecnologia LTDA Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Customer Service Team Lead to join our team at Edrone Brasil Tecnologia LTDA. As a key member of our customer service department, you will be responsible for ensuring high customer satisfaction through all channels, providing a clear, humanized, and objective service.Key Responsibilities:Manage two lines of...

  • Customer Service Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    About the RoleWe're seeking a Customer Service Manager to join our team at Motorola Solutions. As a key member of our Commercial Markets department, you'll be responsible for leading our support team and ensuring exceptional customer experiences.Key ResponsibilitiesLead and manage a team of customer support specialistsDevelop and implement customer service...