Global Technical Support Professional

Há 2 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$15.000 - R$22.000
About the Role
Hemmersbach is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch IT support to our clients across the globe.

Your Key Responsibilities:
  • Provide prompt and professional technical support to clients via phone, email, or in-person.
  • Troubleshoot complex technical issues with laptops, tablets, mobile phones, printers, and other networked devices.
  • Manage daily technical support activities, including desktop/laptop support, data network and server management, telephone services, and printer/Scanner/FAX support experience.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall client satisfaction.

Required Skills and Qualifications:

Key Skills:
- Excellent problem-solving and multitasking skills
- Advanced English language skills - conversation/writing/listening and comprehension - able to take part in meetings, trainings, etc.
- Service Now tool experience
- Ability to prioritize, manage, and perform under pressure to meet SLA's/Excellent knowledge of Customer Service best practice

Desirable Skills:
- ITIL foundation certification
- Windows 10 imaging, patching, pre-staging using SCCM 2012
- Hands-on knowledge of Windows 10 operating systems, Active Directory, Microsoft Office suite/Office 365, Skype for Business
- Video conferencing and other audio/video equipment and technologies hands on experience

Benefits:
We offer a comprehensive benefits package, including competitive salary, opportunities for career growth and development, and a dynamic work environment that values diversity and inclusion.

Others:
We are an equal opportunity employer committed to creating an inclusive workplace culture where everyone feels valued, respected, and empowered to succeed. We encourage applications from diverse candidates who share our passion for delivering exceptional results and making a positive impact. Apply now to join our team

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