Cross-Functional Success Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$110.000
Job Title: Cross-Functional Success Professional 

The role of Cross-Functional Success Professional is to drive customer success and expansion in the vibrant South American market. This exciting opportunity will allow you to make your mark on our organization and contribute to a high-functioning team.

 

  • Drive post-sales activities, including onboarding, consulting, and ongoing support, to ensure successful adoption and usage of our solutions.
  • Craft tailored solutions that address customer needs and drive value by collaborating closely with sales, sales development, and other cross-functional teams.
  • Assist with product demonstrations, presentations, and workshops for new and existing customers to showcase the capabilities of our platform, effectively communicating both technical and business benefits.
  • Act as a trusted advisor to customers, offering strategic guidance on leveraging our products to achieve their business goals and drive ROI.
  • Conduct deep discovery sessions with prospective and current customers in South America to understand their business objectives, technical requirements, and challenges.
  • Represent us at industry events, conferences, and meetups in the South America region, building brand awareness and fostering relationships within the community.

 

What We Are Looking For:
  • Passionate and committed individuals with a customer-first mindset and a drive for delivering exceptional results.
  • 3-5 years of experience in a combination of sales engineering, solutions consulting, or customer success roles within the SaaS or MarTech industry.
  • Strong technical aptitude, with the ability to understand and articulate complex technical concepts in a clear and concise manner.
  • Excellent communication skills, both verbal and written, with fluency in English and Portuguese (Spanish proficiency is a plus).
  • Ability to work collaboratively in a fast-paced, cross-functional environment, supporting multiple stakeholders across different geographies.
  • Startup experience or familiarity with the startup culture is highly desirable.

 

Why Us:

We are a cutting-edge technology provider that offers innovative solutions, including AI, automation, top-notch product experience, customer data platform, communication API, and multi-channel client engagement options. Our comprehensive customer experience platform enhances and exhilarates the client journey.

We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

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