Customer Success Professional

Há 16 horas

São Paulo, São Paulo, Brasil beBeeSuccess Tempo inteiro R$90.000 - R$120.000
Job Title:

Customer Success Manager

Job Description

We are seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through proactive relationship-building, strategic planning, and expert technical support.

The ideal candidate will have a strong background in NetSuite ERP, with experience in implementing and managing complex systems. You will work closely with customers to understand their business needs, develop tailored solutions, and ensure seamless integration with existing processes.

Key Responsibilities
  • Develop and execute strategic plans to drive customer success and satisfaction
  • Provide expert technical support and guidance to customers on NetSuite implementation and management
  • Build and maintain strong relationships with customers, stakeholders, and internal teams
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement effective solutions
  • Metric-driven approach to measure and report on customer success and satisfaction
Requirements
  • Minimum 2-3 years of experience in NetSuite ERP, with a focus on customer success and support
  • Proven track record of delivering exceptional customer service and building strong relationships
  • Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders
  • Excellent written and verbal communication skills, with the ability to present effectively to C-suite executives
  • Certification in NetSuite ERP is a plus
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join us.

In addition to a competitive salary and benefits package, we offer:

  • A comprehensive training program to help you develop your skills and expertise
  • A collaborative and inclusive work environment
  • Opportunities for professional growth and advancement
  • A recognition and reward program to recognize your achievements
About Us

We are a leading provider of cloud-based ERP solutions, dedicated to helping businesses succeed in a rapidly changing world. Our mission is to deliver exceptional customer experiences, and we are committed to empowering our customers with the tools and expertise they need to achieve their goals.

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